Assistant Manager, Front Office

As part of the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international expertise and local insight, we create warm, sophisticated experiences for guests seeking a richer perspective on the world.

InterContinental Sanctuary Cove Resort — Australia's first InterContinental Resort — reflects the elegance of a classic Queensland estate, surrounded by tropical gardens, tranquil lagoon sands, and the vibrant atmosphere of Sanctuary Cove.

Step into a leadership role at one of Australia's most iconic luxury resorts. As Assistant Manager, Front Office, you'll be at the heart of our guest experience — inspiring excellence, leading our Front Office team, and ensuring every stay is memorable from the very first welcome to the final farewell.

About the Role

In this pivotal leadership position, you'll oversee the day-to-day Front Office operations while supporting the smooth running of the entire resort during times when senior leadership is not present. You'll guide a passionate team, champion our Inspire Incredible Service Culture, and ensure our guests experience the genuine warmth and professionalism that define the InterContinental brand.

Your Day to Day

• Provide day-to-day operational leadership across the resort, ensuring seamless service and adherence to IHG brand standards.
• Coach, mentor, and develop the Front Office team, empowering them to deliver personalised, thoughtful service.
• Oversee guest arrivals, departures, and daily operations, ensuring every touchpoint exceeds expectations.
• Lead proactive problem resolution with empathy and professionalism, turning challenges into opportunities for exceptional service.
• Manage team performance, productivity, and payroll accuracy, ensuring labour efficiencies are maintained.
• Monitor guest feedback through multiple channels and implement targeted action plans to continuously elevate the guest journey.
• Ensure the safety, security, and wellbeing of all guests and colleagues, maintaining full compliance with health and safety standards.
• Support and drive financial and service targets, contributing to the resort's operational success.
• Foster a culture of engagement, recognition, and brand pride across the Rooms Division team.

What We're Looking For

• Strong communication and interpersonal skills with a natural flair for guest engagement.
• A motivated leader who thrives under pressure and leads by example.
• Proven ability to think on your feet and deliver creative, solution-oriented service.
• Minimum of 3 years' experience in an upscale hotel environment as a supervisor, duty manager or in a related leadership role.
• Tertiary qualifications in Hotel or Hospitality Management advantageous.
• Fluent English essential; additional languages highly regarded.
• Flexibility to work evenings, weekends, and public holidays as required.
• Full working rights in Australia.

What We Offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, and grow your career within one of the world's most recognisable hotel brands.

We'll reward your passion and dedication with:

• Paid birthday leave
• Hotel and F&B discounts across IHG's global network
• Enhanced parental leave and proactive health days
• Flexible work options to support your wellbeing
• Career development and lifelong learning programs
• IHG Career Milestone celebrations
• Transfer of entitlements as you grow with IHG
• Access to an exclusive retail discounts platform

At IHG, we're proud of the work we do, the people we work with, and the difference we make. We know you will be too.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.