Service / Operations Manager

2 weeks ago

Newcastle Maitland Hunter, Australia Frontline Services Group Pty Ltd Full time $90,000 - $120,000 per year
Service / Operations Manager – Fire Protection Services

Location: Newcastle, NSW

Company: Frontline Services Group (FSG) subsidiary

Type: Full-time, Permanent

About Us

Frontline Services Group (FSG) is an employee owned collective of leading fire protection companies operating across NSW. We provide a one-stop shop for all design, installation, maintenance, testing, auditing, and training needs. We're a growth orientated company, with over 85 employees and a service area that spans from the Victorian to the Queensland border.

The Role

We are seeking an experienced Service / Operations Manager to lead daily operations at one of our subsidiary fire businesses. This is a hands-on leadership role with direct responsibility for service delivery, compliance, and people management.

Key responsibilities:

  • Lead and mentor a team of service technicians and administrators
  • Ensure compliance with all regulatory requirements (EP&A Act, AS1851, AFSS sign-offs)
  • Drive operational efficiency and margin improvement through scheduling, route optimisation, and resource allocation
  • Build and maintain strong client relationships, ensuring service contracts renew and expand
  • Collaborate with FSG leadership on continuous improvement, safety culture, and growth
Why This Role Is Different
  • Ownership mindset: unlike most corporates, we're 50% employee-owned. Your success translates into collective success.
  • Career runway: with our hub-and-spoke growth model, we're expanding rapidly across NSW. Exceptional performers will step into bigger regional leadership roles as we grow.
  • Built by tradesmen, led by experience: our Directors are hands-on fire protection tradesmen with a cumulative 90+ years in the industry. You'll be working alongside leaders who know the tools, the standards, and the realities of the job.
The Ideal Candidate

We're looking for someone who combines operational discipline with a people-first leadership style.

  • Experience in fire protection, building services, or a comparable essential services industry
  • Strong knowledge of regulatory compliance (AS1851, AFSS, BCA audits) desirable
  • Proven ability to lead field-based teams, manage budgets, and deliver high service standards
  • Commercial acumen with an ability to balance client satisfaction with efficiency and margin growth
  • Motivated by performance-based pay and long-term growth opportunities
What We Offer
  • Competitive base salary + performance incentives
  • Pathway to equity participation within FSG
  • Ongoing professional development and industry training
  • Stability in a highly resilient industry with government-mandated demand
  • A values-driven team that retains local brands and autonomy while benefiting from group scale
How to Apply

If you're a leader who wants to build, not just maintain, we'd love to hear from you.

Apply now with your CV and cover letter, or contact Daniel Sims (Executive Chairman) at for a confidential discussion.

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