Senior Process Improvement Engineer

2 weeks ago

Sydney, New South Wales, Australia InfoTech Consultancy Full time $120,000 - $180,000 per year

Position:
Senior Process Improvement Engineer

Location: Sydney

Contract: 6+ Months and Extendable contract

Responsibilities

Commercial & Strategic Priorities

  • Perform diagnostic & assessment of current state business processes, workflows and operational systems to identify inefficiencies, bottlenecks, and opportunities for improvement. Methods can also include utilising Signavio capabilities for analytics and future state design (e.g. process intelligence, process insights, customer journey, etc.)
  • May be required to develop and maintain process models according to enterprise standard
  • Responsible for the end-to-end delivery of assigned initiatives, including scoping, business case development, stakeholder management, process design/re-engineering, benefits management, process modelling according to enterprise standard, partnering with cross-functional teams to implement improvements.
  • Maintain awareness of current and emerging methodologies and best practices, including automation technologies such as RPA, RDA, Conversational AI, Low Code/ No Code, Generative AI
  • Identifies new opportunities and works with internal/external stakeholders to translate this into value

Financial (e.g., budget expenditure, revenue, lending authority, profit targets etc.)

  • Contribute to commercial outcomes and manages the expenditure and benefits realisation
  • Ensure alignment to budget and expenditure that supports the enterprise profit objectives

Customer & Innovation

  • Deliver initiatives for continuous improvement and innovation
  • Identify and implement local and national changes to improve service performance and customer experience
  • Engage in a wide range of continuous improvement initiatives, applying improvement techniques to automated, semi-automated and completely manual processes across the operating network.
  • Believes in the principle of One Team and puts the customer and the Enterprise ahead of own agenda in words and actions
  • Actively collaborate with business leads to identify, and implement innovative solutions to achieve business challenges / opportunities

People, Safety & Community

  • Support sites to implement and take ownership of changes to their work practices
  • Foster a culture of continuous improvement
  • Support others to apply process modelling standard
  • Foster a culture within the Function that fosters the One Client approach, focuses on safety & wellbeing, and puts the customer at the forefront of all activities and decisions

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