Internal Sales Manager

9 hours ago

Wetherill Park New South Wales, Australia ATOM Supply Full time $90,000 - $120,000 per year

Take the next step in your leadership journey with a national industry leader

Are you passionate about customer service and ready to take the lead? ATOM is looking for a Internal Sales Manager to lead and mentor our Internal Sales team in Wetherill Park. This is your chance to make an impact in a fast-paced, service-driven environment, with opportunities to grow your career in a national company.

About the Role

Reporting directly to the Branch Manager, you will be responsible for:    Lead the internal sales function, with direct or indirect leadership of Internal Sales Representatives and/or Internal Sales Team Leaders

What You'll Bring

  • Lead the internal sales function, with direct or indirect leadership of Internal Sales Representatives and/or Internal Sales Team Leaders
  • Drive sales performance and customer service standards across the internal sales team
  • Ensure consistent workload distribution, quote turnaround, and outbound engagement
  • Monitor quote follow-up activity, conversion metrics, and CRM/ERP accuracy
  • Lead performance discussions, coaching sessions, and PIP (performance improvement plans) where required
  • Identify and implement improvements in team process, workflow, and customer outcomes
  • Ensure safety, policy adherence, and service compliance across the internal sales team
  • Support the operational rhythm of the branch, including awareness of warehouse activities, dispatch timelines, and customer expectations
  • Contribute to branch-level leadership meetings, reporting, and decision making
  • Manage escalations and resolve customer or operational issues promptly
  • Liaising with procurement, inventory, warehouse, or external sales to resolve customer challenges
  • Act as the 2IC to the Branch Manager and support day-to-day site leadership, step in for the Branch Manager during periods of absence

We're looking for someone with:

  • Understands sale, operations, and how they interlink in the customer journey
  • Strong leadership skills with a passion for team development and motivation
  • Excellent communication and interpersonal skills
  • Great time management, planning, and problem-solving abilities
  • High-level computer literacy (MS Office Suite)
  • A customer-first attitude with a drive for continuous improvement

About ATOM

With over 40 years in the industry, ATOM is one of Australia's leading industrial hardware and safety equipment suppliers. We support a wide range of industries including Mining & Civil, Oil & Gas, Construction, Government, and more.

At ATOM, we go above and beyond for our customers. We take pride in delivering fast, reliable service and creating a supportive team environment where people enjoy coming to work each day.

Why Join Us?

  • Competitive salary package
  • National company with strong career growth opportunities
  • Supportive team culture with hands-on training and mentorship
  • Be part of a business that values innovation, service, and teamwork

Ready to step into a leadership role with real impact?

Apply now with your resume and a cover letter addressing the key criteria. Click 'Apply' to submit your application.

We thank all applicants for their interest. Only shortlisted candidates will be contacted.

No recruitment agency applications will be accepted.

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