Senior Medical Receptionist/Secretary

2 days ago

Sydney, New South Wales, Australia Sydney ENT Clinic Full time $60,000 - $80,000 per year

Senior Medical Receptionist/Secretary.

We are looking for a friendly, personable, reliable and well organised team member. Primarily your role will be supporting a new surgeon who is joining our practice spending the majority of your week in our Kogarah rooms with 1-2 days a week in Darlinghurst. For the right candidate we may consider a 4 day part time role.

Your professionalism, 'can do' attitude, patient centricity and commitment to providing exceptional customer service will set you up for success.

You are comfortable operating in a busy environment with a high volume of calls and supporting other teams as required.

Key responsibilities include:

  • Provide a warm and professional welcome to patients
  • Professionally answering incoming calls,  triage according to agreed procedures and provide exceptional customer service
  • Making patient bookings and responding to inquiries
  • Diary management
  • Management of consulting days/clinics including patient data entry, accounts, clinical files, and correspondence
  • End of day reconciliation and banking
  • General administration and office duties
  • Cleaning and sterilisation of surgical instruments
  • Surgical bookings

Your skills & knowledge:

  • High level of attention-to-detail
  • Experience with Medical software ( ideally Genie)
  • An ability to maintain strict confidentiality regarding all patient and practice matters
  • Ability to multi-task and stay calm in high pressure situations
  • Well presented with exceptional communication skills.
  • Committed to providing an exceptional level of customer service
  • Enjoy working as part of a close-knit team
  • Possess a polite phone manner
  • Must be an Australian Citizen or Permanent Resident

A competitive salary will be negotiated with the successful applicant based on experience. We are committed to see our team members' careers progress and in time structured career development opportunities will be provided for the right candidate and regular salary reviews.

We are looking to make an appointment as soon as possible so do not delay in sending your application.

We are not accepting applications from Recruitment Companies.

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