Renewals Specialist

2 weeks ago

St Leonards, New South Wales, Australia Westcon-Comstor Australia Full time $60,000 - $100,000 per year

Westcon-Comstor are looking for an enthusiastic and highly personable Renewals Specialist to join our tight knit renewals team.

In this role, you will be responsible for managing quote requests for service and support renewals for our vendors, as well as opportunity management, customer negotiation and sales closure against a renewals target as well as forecasting.

Some responsibilities include:

  • Generate and provide customer quotes, record & manage quote information
  • Follow up & close on open quotes
  • Accomplishes administrative tasks to support team and business objectives
  • Consults with appropriate internal resources for guidance and support in serving customers
  • Ensures forecasts/pipeline are updated in a timely and accurate manner
  • Consults with customers in selling and supporting Westcon products and services
  • Escalates complex requests and contributes in resolving all discrepancies
  • Provides excellent customer service by responding to requests and queries in a timely and professional manner.
  • Drives personal productivity, utilization and development

Personal Attributes:

  • Strong team player, working with teams across multiple countries and time-zones
  • Proactive nature, responsible and accountable for key performance areas
  • Objective, professional & diligent
  • Effective communication skills at all levels – verbal & written
  • Strong administration skills
  • Able to resolve problems and deliver under pressure
  • Attention to detail
  • Enthusiastic and energetic
  • Flexible and adaptable to new concepts and methods of working
  • Highly motivated to maintain and achieve team and Company goals

Skills and Knowledge

  • Understanding & delivering the "Best in Class" Customer Service at all times
  • Proficiency to use standard software: MS Office Applications & Database software
  • Calculate and maintain minimum profitability requirements on a transaction level
  • Understanding of foreign currency and conversion of values between different currencies
  • Customer Service experience
  • Sales experience

About Westcon-Comstor

As a specialist technology distributor, we apply our insight, energy and know-how to bring vendors and partners together to drive business. We're investing in the future, innovating and improving how the channel works, accelerating digital transformation for vendor partners and end-customers. We're a global company, but remain firmly grounded in the local.

Our people are the heart of our business, and we give them the freedom and tools they need to blaze their own trails every day. By creating an inclusive, culture and a hybrid work environment that promotes happiness and good health, we give our people the opportunities they need to reach their own aspirations.

When you join Westcon Comstor you'll work alongside some of the brightest minds in the business. It's rewarding and challenging work in an inspiring, fast-moving environment. Delivering innovative solutions calls for initiative, dedication and drive, so if you're looking for a dynamic place to develop your career, come and join us on our
relentless pursuit of excellence
and see what we have to offer.

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