Service Management Specialist

1 week ago

Canberra n Capital Territory, Australia IT Alliance Australia Full time $60,000 - $90,000 per year

Role: Service Management Specialist/Audio Visual Support Officer - (APS6 Level)

Location of work:
Canberra

Length of contract:
09 months

Contract extensions:
12 months extension

Security clearance:
Baseline (client intend to process Negative Vetting Level 1 security clearance after onboarding)

Key duties and responsibilities:

  • Provide expert advice for all audio-visual within the Command Centre (training will be provided)
  • Assist in the remediation of any issues regarding audio and visual within the Command Centre, Media Hub, Landing Zone, Secure Room and Rapid Response Room
  • Ensure that audio and visual devices are operational prior to meetings within the above-mentioned rooms
  • Communicate with other audio-visual specialists to request assistance when required.
  • Assist in the smooth running of the Command Centre
  • Provide administration support to the Command Centre
  • Assist with the physical room access, system accesses and room arrangements for meetings or increased staffing
  • Administer the sharepoint log books on the Command Centre SharePoint page
  • Rearrange the room as required for meetings or increased staffing

Essential criteria:

Technical skills in the use of audio visual equipment, including Microsoft Teams Rooms. Experience in supporting audio visual equipment and staff using the equipment. Demonstrated computer literacy, in particular with corporate systems and multimedia technologies. Proven ability to act with discretion and integrity in managing sensitive and confidential information. Demonstrated experience in the provision of administrative support to programs. Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.

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