Customer Service/Admin

3 days ago

Prestons, New South Wales, Australia Sydney Fresh Poultry Full time $60,000 - $65,000 per year

Based in Prestons, our company delivers to restaurants and butchers throughout Sydney. We are a growing business, well known in the Asian community for our fresh poultry products. We are currently searching for a Customer Service/Admin with great work ethic and a can-do attitude to join our team.

The Role:

In this position, you will be required to work 5 days Monday to Friday 9am-5pm with potential Saturday/Sunday or early morning shift involvement to support business operations. The successful applicant will be self-motivated, organised and customer service driven. As a Customer Service/Admin, you will play a pivotal role as the primary contact for customer enquiries and sales orders.

Key Responsibilities:

  • 5 days in office Monday to Friday 9am-5pm in Prestons
  • Deliver exceptional customer service to our customers
  • Being the first point of contact for incoming phone calls and customer enquiries, ensuring a seamless experience
  • Accurately document all customer orders and interactions in the designated system to maintain precise records
  • Efficiently process sale orders, liaising with internal resources and suppliers as needed
  • Suggest sales process improvements
  • Managing all online presences and enquiries and liaising with suppliers, clients and staff
  • Answering and replying to emails and phones, office supply ordering and maintenance, general database housekeeping, customer phone calls, drafting and posting customer notices and updates
  • Convert potential leads into actionable opportunities for the business development team
  • Ad hoc administrative duties from other managers

Essential Requirements:

  • Able to speak Chinese and/or Vietnamese
  • Proficiency in Microsoft suite and MYOB advantageous
  • Strong communication skills both verbally and written
  • Ability to multitask and work effectively in a fast-paced environment
  • Attention to detail and accuracy in all tasks
  • Punctual and reliable with a proactive work ethic
  • A natural problem solver who is solutions focused with sound computer skills
  • Good time management and organisation skills

To apply please send through your resume and cover letter.

Job Type: Full-time

Pay: $60,000.00 – $65,000.00 per year

Work Location: In person

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