FOI Business Support Officer

2 weeks ago

Adelaide, South Australia Harrison McMillan Pty Ltd Full time $60,000 - $90,000 per year

Freedom of Information Support Officer

Drive excellence in FOI compliance and customer service within a leading public sector organisation.

About the Company

Our client is committed to providing essential services that enhance the community's wellbeing. Guided by values of integrity, transparency, and collaboration, they invest in innovation and community impact - creating a workplace where every employee can contribute, grow, and thrive.

Role Overview

This role is the backbone of the organisation's Freedom of Information compliance, ensuring requests are handled expertly and efficiently. You will be the trusted support to the FOI Officer, navigating complex legal frameworks and sensitive information with precision. This position offers a unique chance to deepen your legal and administrative skills in a dynamic, impactful environment.

About the Person

You bring strong communication skills, a knack for managing detailed processes, and a commitment to working autonomously. Your background in law or legal practice is a plus, and you're either already accredited or eager to become an Accredited FOI Officer. You're calm under pressure, able to build relationships across all levels, and take ownership of your work with integrity.

Key Responsibilities

  • Support the FOI Officer and legal team in managing and processing FOI requests accurately and on time
  • Liaise across all organisational levels and external agencies to ensure smooth FOI operations
  • Conduct third-party consultations regarding document release and internal reviews
  • Help develop and implement systems to enhance FOI compliance and awareness across the organisation
  • Deliver high-quality support and training to internal and external stakeholders on FOI processes
  • Collaborate proactively with the team to meet shared goals and foster a culture of service excellence
  • Champion workplace health and safety through responsible practices

Skills, Knowledge and Experience

  • Tertiary qualifications in law/legal practice
  • Accredited or willingness to train as an FOI Officer
  • Proven communication skills and attention to detail
  • Knowledge or experience with FOI legislation and processes
  • Ability to analyse complex information and make defensible decisions
  • Strong self-management and ability to work independently

Culture of the Business

Be part of an organisation that values compliance, transparency, and community impact. This role gives you a front-row seat to public sector governance with scope to influence how information is managed and shared. If you're ready to take your FOI expertise to the next level, this is your chance to shine.

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