ICT Support Technician

2 weeks ago

Cairns, Queensland, Australia Hays Full time $104,000 - $130,878 per year
  • 3 month Contract
  • ICT Helpdesk and Mobile Device Support role
  • No Payroll Fees | Easy Online Timesheets | 2 Pay Runs Per Week

ICT Support Technician - Local Government

Your new company

Hays has partnered with a local government organisation to recruit an ICT Support Technician for an initial 3-month contract. This role is an on-site position. You must be located or willing to stay within the Cairns region.

Your new role

Your new role will consist of the following:

  • Deliver responsive 1st and 2nd level support for ICT hardware, ensuring timely resolution of technical issues.
  • Assist in identifying, tracking, and resolving system problems to maintain optimal performance.
  • Monitor and escalate service requests in alignment with established Service Level Agreements (SLAs).
  • Support proactive monitoring and diagnostic analysis of network infrastructure and application systems.
  • Communicate planned and short-term changes to service levels, ensuring customers are informed and prepared.
  • Perform user account administration and management across various applications and systems.

What you'll need to succeed

To be successful in this role, you will need experience in the following:

  • IT Service Management (ITSM) knowledge and experience
  • ITIL Certification and/or experience
  • ServiceNow software end user experience
  • VMWare/ Workspace One/ Airwatch knowledge and experience
  • Microsoft Intune knowledge and experience

What you'll get in return

In return, you will be offered an initial 3-month contract with the potential to extend within a great local government organisation where you will be compensated at an attractive hourly rate dependent on experience.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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