Membership Coordinator

4 days ago

Penrith NSW, Australia Penrith Rugby League Full time

We have an exciting opportunity available for energetic and passionate individuals to join the Penrith Panthers Membership team, as a Membership Coordinator, on a full-time basis.

You will be an exceptional team player with strong product knowledge and will thrive to make sure our members are the number one priority. You will be responsible for the coordination of Membership operations and assist customers with their purchases and enquires. You will engage customers with your enthusiasm and passion for your products, and will maintain high levels of customer service at all times.

Enjoying various tasks, your main duties will include, however are not limited to:

  • Coordination of membership footy hub
  • Assist in the coordination of the membership buses
  • Driving revenue from Membership sales
  • Extensive product knowledge of the Membership program
  • Coordination of Membership operations including payment plan processing, Member pack fulfilment, seating allocations and Member events
  • Assisting in the ticketing builds and allocation of ticketing for game days
  • Identifying and generating areas for Membership growth
  • All communication is delivered in a professional standard both via email and over the phone
  • Membership enquiries are responded to and actioned within 24 hours
  • Enhance customer service standards include upselling where possible

To be successful in this role, you will possess the following:

Desirable:

  • Experience in Membership
  • Experience in Membership software Archtics
  • Experience in Mber+ fulfilment
  • Experience in financial record keeping

Necessary:

  • Strong organisational ability with excellent communication and customer service skills;
  • Excellent computer skills including database management, ticketing systems and MS Office;
  • Ability to provide accurate service in a timely manner to customers;
  • Possess strong attention to detail and;
  • Ability and initiative to work efficiently and pro-actively, either autonomously or in a team.

As the first point of contact, you will be the face of Panthers for many of our members who are renewing their memberships, or joining Panthers for the first time. You will thrive in a busy team environment and enjoy using your outstanding customer service skills to provide members with the best possible experience. Along with a high standard of personal grooming, you will take pride in your appearance and your workplace. You will have the drive and passion to work in a fast-paced environment and have a passion for Rugby League or sport in general. You will have a positive, outgoing and energetic approach to work and be exceptionally well groomed at all times. You will need to be available within business hours, including weekends, and public holidays.

The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply

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