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Customer Service Officer
2 weeks ago
Our Business
Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow.
Our talented workforce of over 950 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day.
We have a bold and ambitious future, inspired by our vision to unlock water's full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future.
Over the coming 5 years we're investing $1.9 billion to ensure a safe and secure water future for a growing Tasmania, and we will make great steps towards our aspirations of net zero carbon emissions and towards zero waste. Visit our website or YouTube channel to learn more.
The role
We are looking for our next Customer Service superstar
If you're an effective problem solver with a high level of communication who enjoys a structured workday, you are the person we are looking for. You can look forward to being part of an inclusive, fun, customer service centre team, supported by an experienced leadership team, to help you grow and develop to deliver a great customer experience.
If this sounds like you, we invite you to share your skills and experience by submitting your application
The role is based in Devonport and attracts an hourly rate of $34.10 an hour, upon commencement and until successful completion of probation. After which, the hourly rate increases to $35.99.
For a copy of the position description, please visit our website at
What we're looking for
This is a great chance to join a supportive team in a fast-paced call center environment where no two days are the same. You'll play a vital role engaging with a diverse range of customers—over the phone, by email, webchat and at the front counter—helping them with enquiries, resolving issues, and providing friendly, professional service.
If you have experience in contact centres or customer service and enjoy working in dynamic, high-volume settings, this is an excellent opportunity to develop your skills and make a real impact within the community.
Why TasWater
Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts.
We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do.
We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. We're continuing to work on future benefits through a dedicated Employee Experience team.
The Details
This role is based in Devonport and attracts a salary of $78, inclusive of superannuation), negotiable dependent on experience. We currently have one permanent position available. There may also be additional opportunities in the near future, including roles to cover parental leave and other upcoming vacancies.
Shortlisted candidates will be invited to attend an assessment centre session (up to 2 hours). This will include an introductory overview of the organisation, a skills assessment relevant to the role, and a panel interview with members of the hiring team.
Throughout the process, we aim to ensure a fair and positive experience for all applicants, and we'll keep you informed of your progress at each stage.
If you'd like to express your interest and be considered for the current vacancy as well as our talent pool, please click apply now or follow the steps below:
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Visit our careers site
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Create an account (or log in, if you have applied with us before)
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Upload an up-to-date resume
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Answer all the questions under the 'your application' page.
If you want to learn more about this role or need assistance in applying, please contact Kerri-Lee Williams – Customer Service Team Leader at [email protected].
Applications will be closing on 14 July 2025 at 10:00 AM.
