Site Reliability Engineer

Company description:

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit

Job description:

• Ongoing Full-Time
• Location: Eveleigh region with access to flexible working arrangements available
• Salary: Clerk Grade 9/10 with base salary ranging from $129,464 to $142,665 per annum, plus employer's contribution to superannuation and annual leave loading

The NSW Department of Education's (DOE) Information Technology Directorate (ITD) is transforming. We've streamlined our structure, strengthened our technical capability, and aligned every team to deliver real, lasting value for students, teachers and schools across New South Wales.

There is an exciting opportunity within Infrastructure Services team. The Data Centre & Cloud Services teams are responsible for ensuring the cloud, infrastructure and support processes are fit-for-purpose, reliable, scalable and continue to meet the requirements of the organisation.

The successful candidate will focus on administration of storage and backup systems in our corporate data centre and cloud services. As a Site Reliability Engineer you will provide technical support and consultation in engineering 'at-scale' fault tolerant systems and use automation in operational and deployment activities to advance infrastructure reliability, performance, consistency and predictability.

About the role:

• Pro-actively manage the backup and storage systems of our data centre throughout the whole IT lifecycle
• Collaborate with vendor representatives and other IT teams to ensure effective testing and resolution of associated complex problems
• Analyse data to identify trends and any performance issues with the backup and storage performance
• Coordinate the deployment of fixes and changes to enable their integration into the production environment
• Manage the risk of cyber security of any lock downs and upgrades schedule for the data centre
• Draft configurations, roadmaps and any technical diagrams in line with procedures and operational requirements
• Actively provide recommendations to the manager for any process improvement initiatives
• Maintain accurate records in line with Departmental regulatory requirements

About you:

• Demonstrated experience in administering large-scale storage and backup systems.
• Be a self-starter and be confident managing stakeholders at all levels
• Strong communication skills
• Good attention to detail
• Be open to change and operating in a matrix-oriented environment

For further information please click on the role below to view the role description

• Site Reliability Engineer

About the NSW Department of Education

At the NSW Department of Education, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We're proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

Essential requirements of the role

• Industry certification in relevant technologies or equivalent industry experience
• Demonstrated understanding of and commitment to the value of public education.

Why Join Us?

• 35 hour working week
• Enjoy flexible working arrangements
• Flex leave entitlements, generous holidays and leave conditions
• Salary sacrificing, employer's contribution to superannuation and annual leave loading
• Fitness Passport
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Upload your Resume (max 5 pages) and Cover Letter (max 2 pages), demonstrating how your skills and experience align to the role. Please also answer the two pre-screening questions below (300 words per question):

1. Describe a time when you diagnosed and resolved a performance issue related to a storage array. What specific symptoms alerted you to the problem, what methods or tools did you use to investigate, and what actions did you take to resolve the issue?

2. Describe a backup and restore architecture you supported that included both on-premise infrastructure and cloud-native components. What backup software products and automation features did you used and why? How did your architecture support scalability and high availability? How did you test or validate your recovery strategy under real conditions?

Please refer to the Applicant's Guide to Applying to assist you with your application.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. For more information, click here

As a condition of employment, successful candidates who have not previously worked for the department will be required to provide a current Working with Children Check (WWCC) Clearance number. This option would allow the WWCC to naturally expire without further communication needed with the employee. The employer obligations under the WWCC would apply for duration of the WWCC's validity (up to 5 years).

For role enquiries, please contact

For recruitment enquiries, please contact

Closing date: 15 October 2025 at 11:59pm.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.