Team Leader Settlements

Purpose of the role

To lead a dedicated and task focused team of settlements specialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder.

Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost.

Position Accountabilities

• Commercial Acumen – Create an operational setting that delivers high growth and wealth creation opportunities
• Manage Complexity – continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience
• Execution Excellence - accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs
• Develops People - develop, foster and embed new and successful capabilities to create sustainable growth
• Engages our People - explain the why on our unique culture and clearly link each team members individual actions to the success of the company
• Drives Our Aspirations Culture - embed our distinctive High Performance with
• High Integrity culture with absolute expectations on Accountability and Transparency

People Leadership

• Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.
• Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.
• Review, interpret and report on team and department results and trends.
• Conduct regular, ad-hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.
• Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.
• Provide technical claims advice and assistance to the team and across the business.
• Review and approve complex claims decisions
• Apply relevant insurance law principles and legislation

What experience you'll bring

• Strong leadership experience is a must
• Demonstrated ability to lead, develop and coach staff.
• Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment.
• Proven ability to provide data analysis with strong written verbal communication skills
• Ability to maintain strong relationships with internal & external stakeholders.
• Excellent customer service skills
• Demonstrated financial and KPI performance.

The benefits of working at A&G

• Location – This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side's best retail outlets, restaurants and other amenities.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility - with options to work from home two days per week.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application. Alternatively, for a confidential conversation, feel free to contact {Name} on {Phone Number}.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

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