Infra Cloud Network

Job Description
About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
Looking for Senior Business Service Desk Analyst

Location: Melbourne
, Australia

Roles And Responsibilities

• Bottom-line responsibility of Infosys delivery
• Conducting various Governance
• Drive /participate/coordinate key meetings with stakeholders
• Provide additional leadership support and technical direction for Operations Engineers.
• Azure DevOps.
• Management of resources deployed in Azure and Google Cloud Platform environments.
• Resource provisioning, monitoring, scaling, and optimization. Integration of GCVE and cloud resources for hybrid deployments.
• Cost optimization strategies and monitoring for cloud-based resources.
• Implementation and management of disaster recovery solutions in the cloud
• Day to Day Operational support of Production and non-production environments across all in-scope services.
• Provisioning, management, and optimization of virtualized infrastructure using VMware technologies, leveraging the Google Cloud VMware Engine (GCVE).
• Capacity management to ensure resource availability and performance optimization.
• Virtual machine provisioning, cloning, and lifecycle management.
• Creation and management of server SoE's in accordance with information security policies – currently manage an approximate 80% Windows and 20% Linux (RHEL, CentOS, Ubuntu, Solaris) environment.
• Management of remote desktop solutions for non-production environments and remote access use cases

Essential
Skill / Competencies / Experience:

• Azure, Azure DevOps pipeline, Version Control System (Git)
• IaC Automation( Terraform/Ansible, Bamboo, Octopus)
• Networking concept, Anisible
• Agile Principles
• Documentation, Operational Readiness Check, As-Built documentation, Monitoring and Alarm Instructions,
• Understanding customer requirements and project KPI's
• Technical Troubleshooting, Scripting (Powershell, Python, yaml, HCL)
• Diagrams - Visio, Powerpoint

PREFERRED

• System Integration, VMware(vSphere, NSXT, VRNI)
• Strong Design and Development exposure to .NET/MVC/SQL
• Azure/GCP/Cloud Technologies
• Networking (Routing and Switching), Commvault/Metallic
• Windows Technology (SCCM, GPO, AD)
• Redhat Linux
• Virtual Desktop Infra (VDI)
• SD-WAN (Aruba), Firewall (Palo Alto, NSX, Azure)
• Data Encryption, Cloud Storage, Cloud Compute, Azure Networks
• Security (Palo Alto, Azure Security, Azure Policies, micro segmentation, etc)
• Cloud Security, Compliance/Regulatory, Load Balancing ( AVI, Cloud Load Balancing)
• Identifying and proposing key improvements
• Monitoring and Logging Solutions (Splunk)
• Containerization

ADDITIONAL

• Excellent customer facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."