Customer Service Clerk

The Hospital:

The Royal Children's Hospital's (RCH) Vision is "A world where all kids thrive".

RCH is a cornerstone member of the Melbourne Children's Campus, partnering with Murdoch Children's Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children's Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Job title: Customer Service Clerk

• Work for Australia's leading Children's Hospital
• Friendly and supportive team environment
• Casual employment

About the Role:

Casual position at the Equipment Distribution Centre (EDC) to assist in periods of high demand.

You will be responsible for providing equipment and consumables in line with hospital and departmental guidelines, this will include the issuing and return of equipment, and medical supplies to clients. This role can best be described as a combination of retail, customer service, administration, picking and packing and stock control duties. 

Classification for this position will be AO23, Grade 2 Level 3.

What you'll achieve:

• You will gain a good understanding of the equipment and medical consumables we supply.
• You will answer queries over the telephone, by email, and in person.
• You will process, pick, pack, and ship customer orders, using multiple apps.  
• You will assist with the daily ordering and receipt of incoming stock from our suppliers.
• You will describe and demonstrate features of hire equipment.

Your skills and experience:

• You excel at building rapport with clients and internal stake holders.
• You feel at home in a fast-paced customer service environment.
• You have a basic knowledge of the Microsoft Office suite & you are quick to learn new apps.
• You are used to perform physically demanding tasks.

 If this sounds like you, click here to view the position description.

About the Department:

The Equipment Distribution Centre's primary mission is to provide discharging patients with the equipment they require to ensure a safe and successful revalidation at home. The team also manages the monthly distribution of medical consumables to patients who receive ongoing care at home.

 Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• NDIS worker clearance

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly
or Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team? 

 Apply online by clicking on the "Apply" button

Applications close 9 October 2025