Collaboration Service Lead

1 week ago

Sydney, New South Wales, Australia Lendlease Full time $70,000 - $120,000 per year
  • Reporting to Corporate Applications Manager
  • Shape & design the Lendlease Collaboration Service roadmap
  • Hybrid work – 3 Days in Barangaroo per week

At Lendlease we create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

The Collaboration Service Lead oversees and manages all aspects of the Collaboration Service, ensuring it is fit for purpose, easy to use, and well-supported. The role focuses on enhancing customer experiences through automation, adoption, embedment, and continuous process improvement. The service enables effective collaboration among employees, partners, and customers using Office365 tools like Outlook, MS Teams, OneDrive, PowerApps, and SharePoint.

Key Responsibilities

  • Ensure services are fit for purpose, align with business needs, and are easy to consume.
  • Reflect total cost of ownership (TCO) in service costing and ensure transparent cost transfer to the business.
  • Maintain clear accountability and ownership of services.
  • Track, monitor, and report on services for transparency.
  • Ensure services are secure by design and compliant with enterprise architecture.
  • Develop clear roadmaps for continual optimisation, modernisation, automation, and process improvement.
  • Align services with compliance and audit requirements.
  • Compile and share monthly service reports with customers, stakeholders, and teams.
  • Lead application renewals, contract changes, and vendor management
  • Work with partners to maintain, support, and upgrade applications according to SLAs and KPIs.
  • Ensure compliance with standards, policies, controls, audit, and security requirements.
  • Cost and charge back all services to the business.
  • Document disaster recovery plans for each application and conduct tests in accordance with policies.
  • Implement roadmaps and customer requirements.
  • Manage escalations and remediation plans.
  • Collaborate with managed service leads to maintain applications to the highest standard.
  • Partner with technology vendors and attend events to showcase new capabilities.
  • Identify and implement automation opportunities to drive efficiency and reduce

You Will

  • Hold a degree or equivalent in IT/information systems or a related field
  • Have an In-depth understanding of SaaS, IaaS, PaaS provisioning
  • Have deep knowledge of application infrastructure and architecture
  • Have a strong grasp of DevOps, release management, and CI/CD
  • Understand Delivery & Project Management
  • Demonstrate an unwavering dedication to customers
  • Have a laser focus on delivery and outcomes
  • Be analytical, evaluative, and able to solve complex problems
  • Have a growth mindset, fuelled by curiosity, strategic thinking, and innovation

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