IT Collaboration Service Lead

6 days ago

Sydney, New South Wales, Australia beBeeCollaboration Full time $100,000 - $165,000
Job Summary

We are seeking a highly skilled and experienced professional to lead our Collaboration Service.

The successful candidate will be responsible for overseeing and managing all aspects of the service, ensuring it is fit for purpose, easy to use, and well-supported.

The role focuses on enhancing customer experiences through automation, adoption, embedment, and continuous process improvement.

  • Evaluate services to ensure alignment with business needs and ease of consumption.
  • Develop clear roadmaps for continual optimisation, modernisation, automation, and process improvement.
  • Maintain clear accountability and ownership of services.
  • Track, monitor, and report on services for transparency.
  • Ensure services are secure by design and compliant with enterprise architecture.
Key Responsibilities
  • Implement roadmaps and customer requirements.
  • Manage escalations and remediation plans.
  • Collaborate with managed service leads to maintain applications to the highest standard.
  • Partner with technology vendors and attend events to showcase new capabilities.
Requirements
  • Hold a degree or equivalent in IT/information systems or a related field.
  • Have an in-depth understanding of SaaS, IaaS, PaaS provisioning.
  • Have deep knowledge of application infrastructure and architecture.
  • Have a strong grasp of DevOps, release management, and CI/CD.
  • Understand Delivery & Project Management.
What We Offer

We offer workplaces that unite diverse minds; where respect, equitable treatment and opportunity are just the norm.

We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives.

Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage.

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