Collaboration Service Lead

This is a Collaboration Service Lead role with LendLease based in NSW, AU
== LendLease ==

Role Seniority - mid level

More about the Collaboration Service Lead role at LendLease

• Reporting to Corporate Applications Manager

• Shape & design the Lendlease Collaboration Service roadmap

• Hybrid work – 3 Days in Barangaroo per week

At Lendlease we create award-winning urban precincts, new communities for older people and young families just starting out, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.

The Collaboration Service Lead oversees and manages all aspects of the Collaboration Service, ensuring it is fit for purpose, easy to use, and well-supported. The role focuses on enhancing customer experiences through automation, adoption, embedment, and continuous process improvement. The service enables effective collaboration among employees, partners, and customers using Office365 tools like Outlook, MS Teams, OneDrive, PowerApps, and SharePoint.

Key Responsibilities:

• Ensure services are fit for purpose, align with business needs, and are easy to consume.

• Reflect total cost of ownership (TCO) in service costing and ensure transparent cost transfer to the business.

• Maintain clear accountability and ownership of services.

• Track, monitor, and report on services for transparency.

• Ensure services are secure by design and compliant with enterprise architecture.

• Develop clear roadmaps for continual optimisation, modernisation, automation, and process improvement.

• Align services with compliance and audit requirements.

• Compile and share monthly service reports with customers, stakeholders, and teams.

• Lead application renewals, contract changes, and vendor management

• Work with partners to maintain, support, and upgrade applications according to SLAs and KPIs.

• Ensure compliance with standards, policies, controls, audit, and security requirements.

• Cost and charge back all services to the business.

• Document disaster recovery plans for each application and conduct tests in accordance with policies.

• Implement roadmaps and customer requirements.

• Manage escalations and remediation plans.

• Collaborate with managed service leads to maintain applications to the highest standard.

• Partner with technology vendors and attend events to showcase new capabilities.

• Identify and implement automation opportunities to drive efficiency and reduce

You will :

• Hold a degree or equivalent in IT/information systems or a related field

• Have an In-depth understanding of SaaS, IaaS, PaaS provisioning

• Have deep knowledge of application infrastructure and architecture

• Have a strong grasp of DevOps, release management, and CI/CD

• Understand Delivery & Project Management

• Demonstrate an unwavering dedication to customers

• Have a laser focus on delivery and outcomes

• Be analytical, evaluative, and able to solve complex problems

• Have a growth mindset, fuelled by curiosity, strategic thinking, and innovation

At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.

Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.

Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage. If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the LendLease team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Overseeing Collaboration Service
• Developing service roadmaps
• Maintaining service accountability

Key Strengths

• SaaS, IaaS, PaaS provisioning
• Application infrastructure and architecture
• DevOps and CI/CD
• Delivery & Project Management
• Analytical problem-solving
• Growth mindset

Why LendLease is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with LendLease not with Hatch.

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