Senior Housing Officer, Housing and Public Works

2 days ago

Rockhampton, Queensland, Australia Department of Housing and Public Works Full time

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Team Leader stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

What you will be doing:

  • Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
  • Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
  • Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
  • Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
  • Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements
  • Contribute to portfolio renewal plans and implementation of property developments.
  • Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications to remain current for 12 months.

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