Overnight Food and Beverage Attendant

Company Description

Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.

Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

Join our team as the overnight hero who ensures our guests enjoy seamless, luxurious in-room dining experiences As our Overnight In-Room Dining Attendant, you'll deliver exceptional service, create memorable moments, and be an essential part of our 24-hour hospitality excellence.

• Deliver exceptional in-room dining service to guests during overnight hours, ensuring every order is presented with precision, warmth, and efficiency.
• Take guest orders via phone with a professional and friendly manner, providing recommendations and accommodating special requests or dietary needs.
• Prepare trays and trolleys to luxury standards, ensuring attention to detail, cleanliness, and presentation.
• Deliver food and beverages promptly and discreetly to guest rooms, maintaining a calm and polished demeanor at all times.
• Set up and clear trolleys from guest rooms and hallways in line with hotel standards.
• Assist with late-night amenities, minibar replenishment, and special room requests as required.
• Maintain cleanliness and organisation of the in-room dining area, including pantry, service corridors, and equipment.
• Ensure all orders are accurately posted and processed through the POS system.
• Support in monitoring stock levels and assist with overnight inventory or restocking as needed.
• Uphold all health, safety, and hygiene standards in compliance with hotel policies and local regulations.
• Communicate effectively with the kitchen, front office, and housekeeping teams to ensure seamless overnight operations.
• Deliver thoughtful, anticipatory service to create memorable guest experiences, even in the quietest hours of the night.

Qualifications

• Previous experience in In-Room Dining and/ or Food and Beverage service, ideally in a luxury hotel environment.
• Strong customer service skills with a friendly, professional, and approachable demeanor.
• Excellent communication skills, both verbal and written.
• Ability to work independently and efficiently during overnight hours.
• High attention to detail and commitment to cleanliness and presentation.
• Ability to handle multiple tasks calmly and prioritise effectively under pressure.
• Physically able to carry trays and equipment, and navigate stairs or service corridors if required.
• Team player with flexibility to assist in other areas as needed during overnight shifts.
• Positive attitude, reliability, and a strong sense of responsibility.
• Flexibility to work weekends and public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.