Customer Service Manager

Are you a detail-oriented professional with a passion for supporting sales teams and delivering exceptional customer service? We're seeking an enthusiastic Internal Sales Support specialist to join our dynamic team. In this role, you'll provide essential administrative assistance to account managers and sales representatives, helping drive profitable sales, streamline operations, and contribute to overall business success.

Key Responsibilities:

• Offer administrative support to the sales team, including scheduling appointments, preparing documents, and managing correspondence.
• Process sales orders accurately and efficiently, handling order entry, verification, confirmation, and ensuring timely fulfillment and delivery.
• Manage SAP quotes and requotes, completing standard quotes and processing revisions or amendments with precision to improve turnaround times.
• Handle warranty claims and after-sales services, including rectifications, to meet customer expectations effectively.
• Respond to customer inquiries, requests, and issues promptly, providing information, troubleshooting, and resolutions for high satisfaction.
• Coordinate sales activities such as promotional campaigns, product launches, and special events to help achieve targets.
• Create and maintain sales support documentation, including collateral, training materials, and product information sheets.
• Manage CRM systems, SAP, and records to keep leads, contacts, and opportunities accurate and up-to-date.
• Build and maintain positive relationships with customers, partners, and stakeholders through responsive and proactive support.
• Collaborate with cross-functional teams like production, dispatch, marketing, product development, and finance to align activities and address needs.
• Identify process improvements in sales support operations, recommending and implementing initiatives for greater efficiency.

You'll also contribute to a safe workplace, adhere to health and safety policies, perform additional tasks as needed, plan and prioritize your work, and occasionally work extra hours to meet role demands. Foster strong relationships with teams and stakeholders, aligning with values like integrity, respect, effective communication, and a solution-focused mindset.

Qualifications and Experience:

• A Senior School Certificate, Trade Certificate, or demonstrated equivalent experience.
• Prior experience in sales support, coordination, or a similar role, with familiarity in sales processes and best practices.
• Background in customer service or client-facing roles, with a proven track record of resolving inquiries professionally.
• Strong administrative experience, including proficiency in Microsoft Office (Excel, Word, Outlook), data entry, and document management.
• Experience with SAP ERP systems is highly advantageous.

Skills and Competencies:

• A strong safety mindset, taking accountability for safe work practices and leading by example.
• Customer-focused approach, understanding needs and ensuring satisfaction.
• Excellent verbal and written communication skills for professional interactions.
• Solid problem-solving abilities to troubleshoot issues and deliver timely solutions.
• High attention to detail and accuracy in processing orders and data.
• Strong organizational skills, process-oriented, with knowledge of systems, processes, and SOPs.
• Ability to collaborate effectively in teams and across functions.
• Adaptability and flexibility to handle changing priorities and evolving needs.
• Service-oriented and responsive, with a sense of urgency in meeting commitments.
• Basic analytical skills to review sales data, track metrics, and spot improvement opportunities.
• Pride in your work, alignment with team culture, and a focus on integrity and trustworthiness.

This is a fantastic opportunity to thrive in a supportive environment where your contributions directly impact business growth. If you have the skills and drive to excel, apply now by submitting your resume and cover letter. We look forward to hearing from you