Overnight Front Office Supervisor

2 days ago

Sydney, New South Wales, Australia The Star Grand Full time $60,000 - $90,000 per year

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Front Office Supervisor, reporting to the Front Office Manager, at The Star Grand Hotel, you will have the opportunity to be at the forefront of luxury hospitality, working alongside a dedicated team of professionals in our iconic and prestigious property. You will play a crucial role in overseeing the Front Office Operations.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team.

A few of your responsibilities:

  • Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service
  • Ensure the professional and efficient operations of the Front Office team
  • Respond to guest feedback and implementing changes to prevent reoccurrence
  • Encourage a positive working relationship between departments and team

What we are looking for:

  • Previous duty manager/supervisory experience in hotel/hospitality environment is advantageous
  • Knowledge in Opera Property Management System (PMS) or similar
  • Ability to work independently and take actions on guest requests appropriately
  • Second language (e.g., Mandarin or Cantonese) is advantageous
  • Flexible availability to work across a 7-day roster and night shifts

About you:

As a seasoned expert in customer service and leadership, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you're poised to excel in this role.

Your role will be pivotal in shaping the success of our hotel operations at the Star Sydney. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

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