Service Officer Workers Comp

Clerk Grade: 3/4

Salary Range:$84,659 - $92,701 plus superannuation and leave loading

Employment Type: Full-Time, Temporary up to June 2027

Location: Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Tuesday, 30 September 2025 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• You will be part of a high performing specialised Workers Compensation Payments team processing workers compensation wages across multiple agencies for NSW Government.
• You will be responsible for a portfolio of Workers Compensation claims and will work closely with key stakeholders to ensure entitlements are processed in accordance with legislative requirements.
• You will provide employees with a high level of customer service and advice regarding their claims.

If you would like to join a collaborative and supportive team that is dedicated to achieving the best outcomes for its customers, we would love to hear from you.

Government Shared Services deliver business services for Communities and Justice Divisions which includes Finance and Payroll Services. The Workers Compensation Team is located within Department of Customer Service- General Accounting

About You

Successful candidate must demonstrate strong capabilities in:

• Interpretation and application of a range of legislation and internal guidelines and policies relating to workers compensation
• Previous payroll experience (advantageous)
• Experience providing employees with a high level of customer service and advice regarding their claims
• Strong organisational skills
• Confident communication and critical thinking skills
• Initiative, with attention to detail.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 30 September 2025 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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