General Manager

11 hours ago

All of Australia Compass Group Full time $120,000 - $180,000 per year

Shape the Future of Client Relationships. Lead Retention Strategy Across a $2 Billion Portfolio.

At Compass Group Australia, we don't just manage contracts—we build lasting partnerships. As General Manager – Retention, you will spearhead the development of a high-performance retention culture across our organisation, ensuring our clients see us as an indispensable long-term partner.

Reporting to the CGA leadership team, this senior role oversees retention strategy for our entire client base—over $2 billion in revenue. You will work closely with senior executives both within Compass and across client organisations to deliver best-in-class retention practices, reduce tender risk, and drive commercial value.

What You'll Do

  • Lead CGA's national retention strategy, focused on contract continuity and executive engagement.
  • Oversee a team of senior Strategic Partnership Managers driving the contract lifecycle across key strategic accounts.
  • Build trusted, multi-level client relationships, acting as a senior ambassador for CGA and ensuring executive-to-executive connection with client C-suites.
  • Translate client insights into actionable retention plans, working closely with operational and commercial leaders.
  • Embed tools, systems, and cultural programs to develop retention capability from frontline to executive levels.
  • Drive platform improvements, governance, and forecasting to ensure real-time visibility on retention performance and risks.
  • Actively contribute to business growth through extension, repricing, and adjacent opportunities within existing client accounts.

About You

  • 10–15 years of senior leadership experience in retention, client management, or strategic account leadership.
  • Proven ability to influence, coach, and collaborate at Executive and C-suite levels.
  • Tertiary qualifications in Sales, Marketing, Business or a related field.
  • Commercially astute with a track record in B2B sales or retention strategies, ideally in services or contract-based industries.
  • Excellent communication and presentation skills, with the ability to build trust, lead workshops, and drive decision-making.
  • Advanced problem-solving ability, and experience managing high-value, complex client portfolios.
  • Skilled in CRM platforms, client insight tools, and strategic planning methodologies.

Why Join Compass Group?
As a global leader in support services, Compass Group empowers innovation and impact at every level. In this role, you will directly shape how we retain and grow client relationships across Australia—leaving a lasting legacy on our business and our clients' success.

  • General Manager

    14 hours ago

    Australia IHG Full time $120,000 - $180,000 per year

    DescriptionIHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world's leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands make up our...

  • General Manager

    13 hours ago

    Australia IHG Full time $100,000 - $120,000 per year

    DescriptionStep into the heart of South Australia's vibrant capital and lead one of Adelaide's most dynamic hotels. As General Manager of Crowne Plaza Adelaide, you'll steer a 329-key property that blends contemporary design with authentic local flair. With three distinct food and beverage outlets and a thriving events business, you'll champion operational...

  • Welcome Consultant- SA

    2 days ago

    Adelaide, South Australia , Australia My Plan Manager Full time $60,000 - $90,000 per year

    About usThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It's life changing for people with disability… but that doesn't mean it's easy to navigate. And that's where My Plan Manager comes inAs a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by...

  • General Manager

    2 weeks ago

    Australia - Remote Elite Technology Full time $120,000 - $180,000 per year

    Position Overview We are seeking a General Manager for our ANZ region to lead our fast-growing legal technology business. The GM will be accountable for the ANZ P&L, driving growth and ensuring outstanding outcomes for our clients. This is a critical leadership role, responsible for uniting Sales, Solution Architect, Delivery, and Customer Support under one...

  • General Manager

    10 hours ago

    Australia IHG Full time $120,000 - $180,000 per year

    DescriptionHotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke StreetOne of Melbourne's most iconic CBD arcades is fast transforming into a landmark retail and holiday destination. The redevelopment of "Melbourne Walk" Arcade will soon see IHGs first Australian dual-branded hotel project. Nestled in the heart of Melbourne's vibrant CBD,...

  • General Manager

    4 days ago

    Australia Discovery Resorts Full time $120,000 - $180,000 per year

    Iconic Kimberley leadership role – oversee 130+ staff across The Station, Homestead & Emma Gorge.live on-site in a 2-bedroom home with meals, relocation & bonus incentives.drive guest excellence, sustainability & Indigenous partnerships with G'day Group.About UsG'day GroupG'day Group is the undisputed leader in regional travel, with over 85 properties...

  • General Manager

    11 hours ago

    Australia G'day Group Full time $120,000 - $180,000 per year

    About UsG'day Group G'day Group is the undisputed leader in regional travel, with over 85 properties across Australia's most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together. El QuestroSay g'day to more of Australia and join us at El Questro, the heart of the Kimberley. Set amid the...

  • General Manager

    13 hours ago

    Australia Powerline Full time $120,000 - $180,000 per year

    About PowerlineJoin Powerline and help revolutionize the future of the electricity gridWe are a disruptive, VC-backed cleantech company based in Silicon Valley. Our cutting-edge technology leverages machine learning and artificial intelligence to optimize renewable energy and battery storage projects on the electricity grid. Our products help renewable...

  • General Manager

    2 days ago

    Henderson, Western Australia , Australia Griffin Marine Services Full time $120,000 - $180,000 per year

    Griffin Marine is a leading marine service provider specialising in multi-disciplinary industrial services and project management. We service a diverse range of clients, including prime defence contractors, commercial shipping companies and private clients. With a focus on proactive and professional support, we are committed to delivering a high-quality and...

  • Demand Generation Manager

    1 week ago

    Australia Leonardo Full time $90,000 - $120,000 per year

    About Leonardo.AiLeonardo.Ai, an Australian tech startup now a part of Canva, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 30 million users worldwide and counting, we're just getting started.About the RoleWe are looking for a driven and versatile Demand...