Implementation Manager

2 days ago

South Melbourne, Victoria, Australia My Occ Health Record Full time $90,000 - $120,000 per year

Job Title: Implementation Manager

Role type: Full-time, hybrid

Location: South Melbourne

Team: Customer Projects

About Us

My Occ Health Record (MOHR) is an occupational health start up, transforming occupational health through our innovative technology platform.

As we grow our customer base, we're looking for a detail-oriented and driven Implementation Manager to lead complex onboarding projects for our enterprise clients.

The Role

As our Implementation Manager, you'll be the central point of contact for new enterprise customers, ensuring a seamless and structured journey from contract signing through to successful go-live. You'll lead cross-functional efforts across scoping, setup, configuration, testing, and final implementation.

This is a hands-on project management role that requires both technical aptitude and exceptional client-facing skills. This integral role ensures the workflow design process, project planning and software implementation meets individual client business needs.

What you'll do:

  • Own and manage the end-to-end onboarding process for new enterprise customers

  • Run structured kick-off meetings, scoping workshops and discovery sessions to understand customer needs and align stakeholders

  • Liaise with clients during the onboarding and implementation process to identify individual workflow requirements, processes and software needs unique to their business

  • Translate customer requirements into detailed statement of work documents, including configuration and technical implementation details

  • Coordinate internal teams (Product, Engineering, Support) to deliver onboarding milestones

  • Act as the primary point of contact throughout onboarding

  • Develop clear onboarding project plans, timelines, and status reports

  • Manage the configuration, testing, and validation phases to ensure system readiness

  • Identify and mitigate project risks, ensuring smooth delivery and high customer satisfaction

  • Work closely with clients on data collection/migrated to ensure smooth transition

  • Assist in the satisfactory delivery of all products and services

  • Ensure a successful handover to Customer Success and Support teams post go-live

What we are looking for

  • 3–5+ years of experience in SaaS onboarding, implementation, or project management

  • Experience with complex enterprise software implementations (Occupational Health, HR, Safety, PMS platforms a bonus)

  • Proven ability to manage multiple onboarding projects with varying complexity

  • Strong organisational and project management skills

  • Highly motivated self-starter, eager to learn and determined to adapt quickly

  • Confident communicator who can lead client meetings and manage stakeholders

  • Familiarity with API integrations, data mapping, and software configuration workflows

  • Detail-oriented, proactive, and able to anticipate client needs

  • Comfortable working cross-functionally and adapting in a fast-paced environment

Why join our team

  • Be part of a fast-growing tech company making a real-world impact

  • Work on high-impact projects with major enterprise customers

  • Collaborative and mission-driven team culture

  • Competitive salary

  • Flexible working options

  • Professional development support

  • Active social calendar & dog friendly office

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