Implementation & Support Officer

1 week ago

South Melbourne, Victoria, Australia workit Full time $60,000 - $90,000 per year

Workit is one of Australia's fastest-growing HR and workforce management platforms — purpose-built to simplify how organisations manage recruitment, onboarding, rostering, compliance, and people processes. Our mission is to make HR simple, powerful, and accessible for every business.

We're proud to offer a free-to-start, locally supported HR platform that gives Australian businesses everything they need in one place — from Recruit & Onboarding to compliance dashboards, leave management, and more.

Now, we're looking for a customer-focused Implementation & Support Officer to join our growing team.


The Role

As a Workit Implementation & Support Officer, you'll play a key role in helping new clients onboard successfully and supporting existing clients to get the most out of the platform.

You'll work closely with our product teams to ensure a smooth onboarding experience — from initial setup and data import to user training and post-launch support.

This is an ideal role for someone who's passionate about customer success, enjoys solving problems, and wants to grow with a forward-thinking SaaS business.


Key Responsibilities
  • Coordinate and manage new client onboarding projects from start to finish.
  • Configure and tailor the Workit platform to meet each client's needs.
  • Conduct user training sessions (online and/or onsite).
  • Provide first-line support and troubleshooting for client queries.
  • Collaborate with the product and development teams to escalate and resolve complex issues.
  • Contribute to knowledge base articles, FAQs, and client documentation.
  • Continuously identify opportunities to improve the client experience.

About You
  • You're tech-savvy and confident learning new software systems.
  • You have strong communication skills and love helping people succeed.
  • You're organised, proactive, and can manage multiple client projects at once.
  • You take ownership of client outcomes and care about delivering real value.

Preferred experience:

  • Previous experience in a SaaS, HR, or payroll software environment.
  • Familiarity with HRIS, onboarding, rostering, or compliance systems.
  • Knowledge of Australian employment and payroll standards (bonus).
  • Experience using CRM or ticketing systems (e.g., HubSpot, Zendesk, or similar).

Why Join Workit?
  • Be part of a fast-growing Australian tech company with big ambitions.
  • Work with a supportive local team that values innovation and impact.
  • Hybrid work flexibility (South Melbourne HQ).
  • Competitive salary and opportunities for career progression.
  • Contribute to a platform that's making HR simpler for thousands of users.

  • Product Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Technology Support AnalystNew

    3 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $90,000 - $120,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Technology Support Analyst

    5 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Senior Engineer

    7 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $120,000 - $180,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Business Development Manager VIC

    5 days ago

    Melbourne, Victoria, Australia AMP Full time $120,000 - $180,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Software Engineering Internship

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $80,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Senior Director

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time $120,000 - $180,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Senior Director

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time $120,000 - $180,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Total Rewards Manager

    5 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $120,000 - $180,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Data Scientist

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time $80,000 - $120,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...