Implementation & Support Officer

4 days ago

South Melbourne, Victoria, Australia workit Full time $60,000 - $90,000 per year

Workit is one of Australia's fastest-growing HR and workforce management platforms — purpose-built to simplify how organisations manage recruitment, onboarding, rostering, compliance, and people processes. Our mission is to make HR simple, powerful, and accessible for every business.

We're proud to offer a free-to-start, locally supported HR platform that gives Australian businesses everything they need in one place — from Recruit & Onboarding to compliance dashboards, leave management, and more.

Now, we're looking for a customer-focused Implementation & Support Officer to join our growing team.


The Role

As a Workit Implementation & Support Officer, you'll play a key role in helping new clients onboard successfully and supporting existing clients to get the most out of the platform.

You'll work closely with our product teams to ensure a smooth onboarding experience — from initial setup and data import to user training and post-launch support.

This is an ideal role for someone who's passionate about customer success, enjoys solving problems, and wants to grow with a forward-thinking SaaS business.


Key Responsibilities
  • Coordinate and manage new client onboarding projects from start to finish.
  • Configure and tailor the Workit platform to meet each client's needs.
  • Conduct user training sessions (online and/or onsite).
  • Provide first-line support and troubleshooting for client queries.
  • Collaborate with the product and development teams to escalate and resolve complex issues.
  • Contribute to knowledge base articles, FAQs, and client documentation.
  • Continuously identify opportunities to improve the client experience.

About You
  • You're tech-savvy and confident learning new software systems.
  • You have strong communication skills and love helping people succeed.
  • You're organised, proactive, and can manage multiple client projects at once.
  • You take ownership of client outcomes and care about delivering real value.

Preferred experience:

  • Previous experience in a SaaS, HR, or payroll software environment.
  • Familiarity with HRIS, onboarding, rostering, or compliance systems.
  • Knowledge of Australian employment and payroll standards (bonus).
  • Experience using CRM or ticketing systems (e.g., HubSpot, Zendesk, or similar).

Why Join Workit?
  • Be part of a fast-growing Australian tech company with big ambitions.
  • Work with a supportive local team that values innovation and impact.
  • Hybrid work flexibility (South Melbourne HQ).
  • Competitive salary and opportunities for career progression.
  • Contribute to a platform that's making HR simpler for thousands of users.

  • Product Support Specialist

    5 hours ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Technology Support Analyst

    1 hour ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $90,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Associate Engineer

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    OverviewMelbourneCulture Amp is the world's leading employee experience platform, enabling companies to transform employee engagement, performance management, and the development of high‑performing teams. Our mission is to create a better world of work.Culture Amp is backed by leading venture capital funds with offices in the US, UK, Germany and Australia....

  • Staff Engineer

    6 days ago

    Melbourne, Victoria, Australia Culture Amp Full time $120,000 - $180,000 per year

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Software Engineering Internship

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time $60,000 - $80,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Associate Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time $90,000 - $120,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Senior Content Designer

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time $80,000 - $120,000 per year

    Join us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Head of Investment Operations

    1 week ago

    Melbourne, Victoria, Australia AMP Full time $120,000 - $250,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Senior Site Reliability Engineer

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Senior Site Reliability Engineer - Data Intelligence - Realtime Analytics PlatformMelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes...

  • New Business Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time $80,000 - $120,000 per year

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...