Medical Secretary Team Leader

About Us:

Queensland Cardiovascular Group (QCG) enriches our patients' lives through improving their heart health.  We believe all patients and the medical community deserve the highest standards.  Established over 30 years ago, our specialist Cardiologists and dedicated health professionals are renowned in their respective fields and QCG is a leader in cardiovascular care. QCG supports 24 Cardiologists, and spans across seven locations – five across Greater Brisbane, and two on the Sunshine Coast.

Together, QCG delivers a seamless collection of quality integrated services to our patients and referring doctors. Our values are our cornerstones, and play a key part in QCG's success:

• WE care
  about our patients and their families; our referrers; our staff; our doctors and our shareholders.
• WE lead
   the way in cardiovascular care by striving for excellence in clinical standards and service.
• WE trust
  each other, always acting with integrity; providing a fulfilling and safe workplace, valuing our people, embracing and fostering collegial spirit.
• WE create
  a successful company achieving outstanding outcomes and results; through collaboration and our commitment to continuous improvement.

About the Opportunity:

We are currently seeking an 
experienced
 Medical Secretary looking to take the next step in their career and join our team as a 
Medical Secretary Team Leader. 
As a Medical Secretary Team Leader at QCG, you will play a vital role in ensuring the smooth operation of our clinics and the satisfaction of our patients, as well as overseeing and coordinating our southside medical secretary team day to day.

You will be responsible for the following tasks:

• Oversee the medical secretary team to ensure that employees are delivering comprehensive administrative support to the Cardiologist consultant and team, and a caring service to patients and their families.
• Provide line management to direct reports, including managing key performance indicators for the team members.
• Provide training and support for new and existing team members on how to respond to patient enquires.
• Oversee the attraction, engagement and retention of medical secretary team members and foster an inclusive and enthusiastic culture in the team.
• Motivate and support team members to meet business targets.
• Ensure induction and onboarding programs are executed to ensure team members have the capability to complete their roles.
• Ensure learning and development programs are delivered to meet the ongoing needs of the business.
• Manage and organise the specialist Cardiologist's diary, ensuring optimal allocation of appointments and resources.
• Efficiently schedule and coordinate medical appointments, tests, and procedures with precision.
• Handle incoming calls from patients, medical professionals and internal departments professionally.
• Welcome and arrive patients with a warm, patient-centric approach.
• Accurately process patient invoicing for medical appointments, tests, and procedures.
• Maintain accurate records and data entry of confidential patient information.
• Efficiently manage and access medical records while ensuring confidentiality and data security.
• Facilitate effective communication between patients, cardiologists, and other medical professionals.

Key Requirements:

• Minimum 5 years' experience as a Medical Secretary, or in a similar role in a healthcare setting.
• Exceptional communication, and interpersonal skills, with a strong patient focused approach.
• Highly collaborative team player with a positive, can-do attitude, and a proactive approach to overcoming challenges
• Excellent organisational and time management skills, with strong attention to detail and the ability to multitask effectively in a fast-paced environment.
• Proficiency in medical terminology and healthcare procedures, including Medicare, and health funds.
• Proficiency in standard office software, such as Microsoft Office Suite.
• Ability to demonstrate leadership abilities with potential to further develop skills.
• Travel between multiple clinics across Brisbane as required (training and development workshops are often held at our HQ at St Andrews in Spring Hill).
• The right to work in Australia

Highly Regarded:

• Experience in cardiology and a hospital environment would be a significant advantage.

Benefits:

• Enjoy a great work-life balance – Monday to Friday clinic hours, with no on-call or weekend work.
• Permanent, long-term opportunity – Join a team that values stability and career growth.
• Competitive salary package – Be rewarded for your expertise and dedication.
• Grow your skills with industry leaders – Access ongoing professional development, including dedicated L&D benefits and direct leadership support.
• Work with a passionate and supportive team – Join a dynamic, collaborative environment surrounded by like-minded professionals.
• Great coffee, great company – Enjoy a fun and friendly team atmosphere (and yes, the coffee is excellent).

How to Apply:

Interested candidates are invited to email your Cover Letter and Resume to 

. Please include a brief statement outlining your relevant experience and why you are interested in joining the Queensland Cardiovascular Group.

Note: Only shortlisted candidates will be contacted for interviews. We thank all applicants for their interest in joining QCG.

Queensland Cardiovascular Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.