Community Engagement Officer

We are excited to announce this newly created role of Community Engagement Officer, designed to strengthen our connections with the community, enhance awareness of our services, and build lasting relationships with clients, families, and partner organisations.

About us…

An industry-leading and dynamic support provider, Care Connect is proudly a not-for-profit organisation. We understand how important it is to remain independent at home. Our collaborative, authentic and talented team enhances people's quality of life each and every day. You can be part of it.

About the role…

Reporting to the Area Manager Care Finder & Community Engagement, you will develop and deliver engagement strategies that support our growth, and ensure our services remain responsive to the needs of the community.

The Community Engagement Officer is responsible for building strong, meaningful connections with the community to enhance awareness, participation, and trust in Care Connects services. By working closely with the client services team including Aged Care Operations, Marketing and Client Experience teams, the role ensures that outreach initiatives align with the organisation's brand, values, and service capabilities. This position is essential to the planning, delivery, and evaluation of community engagement strategies that are inclusive, responsive, and reflective of the diverse experiences and needs of older adults and their caregivers.

This full-time, permanent position is based at our Abbotsford, Vic office, with hybrid working arrangements available.

The key aspects of this role will include:

• Business development
• Stakeholder engagement
• Communication skills
• Event planning

About You

To be successful in this role you will have:

• A tertiary qualification in Community Development, PR/ Communications, Social Work or Human Service, Health Promotion, Marketing (with community focus), Aged Care or related Health Sciences
• IAP2 Certificate of Engagement would be highly regarded
• Outstanding communication and stakeholder engagement skills
• Experience in community engagement or outreach roles
• Extensive knowledge of client aged care journey, including CHSP, Home Care Packages and residential care
• Proven presentation skills (in person and virtually)
• Experience in working with CALD groups, complex clients and with interpreters
• High level of emotional intelligence
• Ability to analyse and evaluate engagement outcome
• Some interstate travel, current drivers licence & own car will be required.

Most importantly, you will share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

To be considered for this role you must have full Australian working rights, current Police & Working With Children Checks – we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment.

What's in it for you?....

• We offer a competitive salary package & as a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging – increasing your take-home pay
• 5 weeks annual leave p.a.
• We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment
• Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career.
• We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

How to Apply

If this sounds like the role for you, click Apply Now & attach your current resume & a cover letter outlining how you meet the criteria for this role – we will keep you updated on the outcome of your application. If you have any questions, would like to request a position description or to arrange a confidential chat, please contact Karen Hemsley – Talent Acquisition Lead at:

We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.