Team Leader Complaints

1 week ago

Cannington, Western Australia Department of Local Government, Industry Regulation and Safety (LGIRS) Full time $80,000 - $120,000 per year

Team Leader Complaints (permanent position)

Cannington, Western Australia (Hybrid)

The Department of Local Government, Industry Regulation and Safety (LGIRS) is more than just an employer. We aim to provide our employees the opportunity to:

  • Contribute
  • give back to your community, share your knowledge and improve safety.
  • Develop
  • grow your skills, develop a career path, and expand your horizons.
  • Thrive
  • find balance between work and home life, make a change and enjoy a better future.

Here at LGIRS we value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected.

The Role

  • Managing team activities as part of the wider Disputes Branch.
  • Supporting management and staff to ensure efficient and effective complaint resolution.
  • Assisting the Complaints Manager to manage the resources of the team.
  • Assessing and investigating complex complaints.
  • Preparing reports with recommendations.

Benefits working for LGIRS

  • Flexible working hours (with a standard 37.5 hour week)
  • Flexible working arrangements (from home, the field and office)
  • 20 days of annual leave per year (which can be taken at half pay)
  • 17.5% leave loading paid annually on accrued annual leave
  • 15 days personal leave per year
  • 13 weeks long service leave every seven years (which can be taken at half pay)
  • 18 weeks paid parental leave (after 12 months of service)
  • 3 public holidays in lieu per year
  • 5 days reproductive leave per year
  • 10 days disability leave per year
  • 5 days bereavement leave
  • 5 days cultural leave for Aboriginal and Torres Strait Islander people per year
  • Ability to purchase additional annual leave
  • Opportunities for professional development, acting, shadowing and mentoring
  • Formal training options
  • Stable work, job security, fair remuneration and 12% superannuation contributions

Interested? Click on "Apply" now to learn more about the role and how to apply for the position.

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