Process Analyst

2 weeks ago

Melbourne, Victoria, Australia Team Global Express Full time $60,000 - $90,000 per year

Team Global Express is looking for a full-time Process Analyst based at Melbourne Airport or our Brisbane depot, on a fixed term secondment until the end of May 2026. This role will focus on process mapping, improving, and simplifying the way we work with our Delivery Partners, as well as enabling them to be successful through easy access to information and tools.

Reporting to the Head of Operational Performance Improvement, you will play an important role in supporting day-to-day problem solving and helping us create more customer-focused ways of working.

What You Will Do

  • Map out and document how work is currently done across teams
  • Identify opportunities to make processes simpler, clearer, and more efficient
  • Support investigations into issues and suggest practical solutions
  • Help set up clear, standard processes for Delivery Partners, Operational and Service teams
  • Help define Roles and Responsibilities across teams, to maximise efficiency
  • Use tools like process mapping and journey mapping to guide improvements

The Impact You Will Have

  • Make processes easier for customers, Delivery Partners, and our teams
  • Provide insights that help improve decision-making
  • Turn outdated ways of working into customer-first solutions
  • Support teamwork by removing confusion and delays

What You Bring

  • Experience in process mapping and business analysis, with the ability to spot inefficiencies and suggest improvements
  • Strong problem-solving skills, including root cause analysis
  • Background in logistics, process improvement or channel enablement, with the ability to work well across different teams
  • A curious mindset, with the confidence to question how things are done and recommend better ways forward
  • A passion for enabling teams to be successful through channel enablement
  • Organised, detail-oriented, and comfortable working with both data and feedback

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