Clinical Safety, Quality and Risk Management Facilitator

• Join the team and further your career with Australia's most reputable charity

• Permanent, part-time (0.8FTE) position located at Adelaide Airport

• Free parking and salary packaging benefits

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and better-connected health service provider for all Australians.

Watch stories about our people, patients and the communities we serve at

We believe our people – all of our people – keep the Royal Flying Doctor Service flying.

About this Opportunity

Reporting directly to the Manager Clinical, Safety and Quality, this role is an integral part of the Clinical Safety Quality team.

The Clinical Safety, Quality and Risk Management Facilitator is responsible for providing a range of service supports covering clinical safety, quality and risk management systems, including incident management, clinical audit, quality improvement, risk management and education / resource development for clinical safety and quality.

Specifically, you will be responsible for the facilitation of clinical safety quality and risk management initiatives that include:

• Monitoring clinical incidents and consumer feedback via the incident management system

• Generating monthly dashboard reports for the Clinical Governance Sub Committees.

• Supporting clinicians in the use of the clinical audit system, and the audit and quality improvement process.

• Monitoring the status of the annual RFDS SA/NT Clinical Audit Program and facilitating data reporting.

• Contributing to quality improvement activities to support the clinical accreditation program(s) including but not limited to NSQHS, EURAMI.

• Supporting education and professional development for clinical staff by facilitating the development of education packages utilising the Learning Management System.

About You

You have:

• Experience leading, motivating and influencing others to work towards a common purpose, accomplish tasks and achieve organisational objectives

• Excellent communication skills and the ability to collaborate effectively with diverse stakeholders.

• Conceptual and analytical skills, including the ability to analyse information and provide reports and findings

• The ability to take a creative and innovative approach when facing challenges and overcoming obstacles

• Effective time management skills and an ability to prioritise responsibilities to meet stipulated deadlines.

To be considered for the role you require:

• Experience in the health or aged care sector with specific experience in safety and quality management systems

• A sound working knowledge and understanding of operations and contemporary issues in health care, particularly safety and quality.

• Understanding of change management principles and practises.

• Experience in undertaking accreditation against the requirements of the National Safety and Quality Health Service Standards or equivalent quality assurance system.

• Knowledge of health-related legislations and relevant current Government policies and risk management principles and practises as outlined in the International Standard for Risk Management (AS/NZS ISO 31000:2009) and Standards Australia HB 327:2010 Communicating and consulting about risk.

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. The RFDS offers a supportive environment where our people are valued, and professional development is encouraged. In addition, we also offer:

• Generous annual salary packaging options to reduce your taxable income including:

• packaging up to $15, 899 of your salary towards loans, rent and bills

• packaging of an additional $2,650 of your salary via a meal and entertainment card.

• Reward and Recognition Platform

• Learning Management System

• Employee value awards

• Employee Assistance Program

• Comprehensive orientation program for new starters

• Free onsite parking

Further Information

To access the position description, please click here.

For a confidential discussion in relation to the recruitment process, please contact Nicola Beckwith Jones, People and Culture Business Partner via

For a confidential discussion in relation to the position, please contact Natalie Szabo, Executive General Manager, Primary Care and Clinical Safety and Quality via

Applications close at 11:59pm on 23rd October 2025.

Please note that we are unable to accept late applications, or applications submitted via email.

As part of the RFDS SA/NT recruitment process, you may be subject to several pre-employment checks, including a National Police Clearance, Working with Children Clearance and drug and alcohol testing. Please contact us if you would like to know more.

Please note, we reserve the right to appoint to the position before the published closing date. Interested applicants are encouraged to submit an application as early as possible

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.