Guest Services All Rounder

• Be empowered to create a unique eco friendly environment for your guests
• Immediate start offered, but we will wait for the right person
• Genuine lifestyle job with the support of a nation-wide organisation

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter.

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks.

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries that believe travel should do more than move you from place to place. It should move you to think differently, live boldly, and protect the world you're exploring.

Halls Gap - Grampians Eco YHA is a stylish and comfortable eco-certified property that has been architecturally designed with the environment in mind. Situated in Halls Gap on the outskirts of the stunning Grampians National Park, this property is the ideal base for travellers seeking an outdoor adventure or relaxing getaway. The award-winning 64-bed property regularly receives excellent guest reviews and contains all the features and more that guests need for an amazing stay. The property contains a mix of private and co-living rooms and facilities including two self-catering kitchens, two guest lounges with cosy wood fire heaters, free Wi-Fi all throughout the property, an herb garden, BBQ, beautiful outdoor spaces, and on-site car and coach parking.

About the position:

As the Guest Services All Rounder, reporting to the Property Manager, you are responsible for the day-to-day operation of this magical property. This ensures that you feel part of the local community and environment whilst being a part of an innovative, evolving business with the professional support of a nation-wide network of properties and a corporate support office.

This is a live-in position. The accommodation includes a self-contained two bedroom apartment with kitchen, own bathroom, patio and additional study.

What you'll get to do:

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately
• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained
• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently
• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties
• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'll have experience in duty management, reception or front desk from an accommodation based hospitality environment
• You'll need to have good attention to detail and organisational skills.
• Experience using Microsoft office
• Flexibility to work a rotating roster, including nights, weekends and public holidays
• RSA certification is essential and a First Aid certificate is desirable
• Knowledge of the local area and travel/tourism industry (desired)

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

If you are ready to take on the challenge of the ultimate all-rounder and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.