Service Delivery

3 days ago

Perth, Western Australia Managed IT Pty Ltd Full time $130,000 - $140,000 per year
About Managed IT

Managed IT Pty Ltd is a Perth-based ISO 27001-certified Managed Services Provider with more than 20 years of delivering best-practice IT, cybersecurity, and compliance outcomes for local government, not-for-profit, and mid-market clients across Western Australia.

We operate with precision and discipline, aligning our managed-services governance to the ACSC Essential Eight and ISO 27001 controls to ensure every report, meeting, and metric is audit-ready.


About the Role

We're seeking a Service Delivery & Compliance Manager (ISO 27001)—also known in the industry as a Managed Services Governance & Reporting Manager—to drive the monthly performance rhythm of our managed-services portfolio.

This role owns the Obligations Performance Plan, monthly SLA/KPI reporting pack, and the full governance cadence — monthly service reviews, quarterly strategic reviews, and annual success reviews.

You'll coordinate with vCIO, vCISO, Service Desk, Security and Cloud teams to ensure every SLA, credit, risk, and evidence item is captured, substantiated, and reported on time—within five business days of month-end.


Key Responsibilities
  • Monthly SLA & KPI Reporting: Compile and publish the audit-ready dashboard pack—SLA attainment, trends, and corrective actions—with supporting data and analysis.
  • Governance Cadence: Run the Monthly Service Review, Quarterly Strategic Review, and Annual Success Review, maintaining minutes, actions, and decision logs.
  • Risk & Compliance Evidence: Capture and index ISO 27001 evidence (incidents, changes, risk register, backups & test restores, CAB minutes, exceptions) each month.
  • Security & Identity Reporting: Coordinate posture data (M365 Secure Score, MFA coverage, vulnerability & patch status, EDR health, anomalous sign-ins).
  • Credits & Variations: Calculate and document service-credit entitlements and coordinate with Finance for accurate invoice annotations.
  • Data Governance & Quality: Maintain reporting accuracy (≤ 1 data issue per pack) and ensure all source artefacts are traceable to metrics.
  • Stakeholder Engagement: Partner with vCIO, vCISO, Service Desk Lead, Security Lead and Cloud Teams to deliver transparent, data-driven performance insights.

What You'll Bring
  • 5 – 8 years' experience in MSP or enterprise service delivery/governance roles.
  • Proven capability in ITIL 4 service management and ISO 27001 performance evidence frameworks.
  • Advanced Excel / Power BI analytics — SLA modelling (FRT, MTTR, availability, patch/vuln, Secure Score, MFA, EDR, backup/test restore).
  • Strong understanding of Microsoft 365 / Azure AD reporting, change-detection, and vulnerability-management platforms.
  • Demonstrated ability to run structured governance meetings and produce executive-level dashboards and appendices.
  • Exceptional written communication and attention to detail with a bias for data integrity and continuous improvement.

Highly Regarded Certifications:

  • ITIL 4 Foundation (or higher)
  • ISO 27001 Foundation or Lead Implementer
  • Microsoft SC-900 / AZ-900
  • CISM / CISA (advantageous)

What's on Offer
  • Competitive salary ($130k – $140k + super)
  • Perth-based office role (no WFH)
  • Work within a certified ISO 27001 and Essential Eight-mature MSP environment
  • Ownership of Managed IT's SLA governance and reporting framework
  • Direct exposure to vCIO, vCISO and technical leadership teams

How to Apply

Click Apply on Seek and include your CV and a brief cover note outlining your experience producing ISO 27001-aligned SLA or compliance reports within an MSP or enterprise environment.


No recruiters please

  • Service Delivery Specialist

    1 week ago

    Perth, Western Australia NEC Corporation Full time $90,000 - $120,000 per year

    We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We're also driving innovation in AI, biometrics, and quantum technology.Due to growth in our...

  • Service Delivery Specialist

    1 week ago

    Perth, Western Australia NEC Australia Full time $80,000 - $120,000 per year

    NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to enterprise, government, and small business customers.We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and...

  • Service Delivery Lead

    1 day ago

    Perth, Western Australia AUSIEX Full time $100,000 - $140,000 per year

    We are AUSIEXWith over 25 years of experience in the local market and the backing of a multinational trading technology powerhouse, we're AUSIEX. We specialise in equities execution, clearing & settlement services, and equities administration for financial intermediaries. Since 1994, we've used our deep, local expertise to deliver solutions that seamlessly...

  • Customer Service Delivery Driver

    2 weeks ago

    Perth, Western Australia Private Advertiser Full time $104,000 - $130,878 per year

    Location: Perth, WA Casual | 10-20 hours per week Car requiredWe're looking for a Customer Service Delivery Driver to support the collection, transport and delivery of items to and from hospitals in the greater Perth area.This role is perfect for someone who is self-motivated, reliable, and enjoys working independently—all while making a positive impact...

  • 1T Van Owner Driver

    2 weeks ago

    Perth, Western Australia Ontime Delivery Solutions Full time $50,000 - $60,000 per year

    Permanent Delivery Available – 1 TONNE VAN requiredWe're looking for reliable owner drivers with 1-tonne vans to take on permanent automotive delivery runs. These roles offer consistent work servicing established routes across Perth's northern suburbs.Current Opportunities:Client: Veterinary ProductsStart Location: BalcattaNumber of Runs: 2Run Areas: North...

  • Field Delivery Service Manager

    2 weeks ago

    Perth, Western Australia Aggreko Full time $80,000 - $120,000 per year

    We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we're proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We are looking for an experiencedField Delivery Service Managerto lead the coordination, execution, and management...

  • ICT Senior Service Delivery Officer

    5 days ago

    Perth, Western Australia Department of Energy and Economic Diversification Full time $90,000 - $120,000 per year

    About the RoleWe currently have two permanent full-time positions for immediate filling.The ICT Service Delivery team is responsible for the provision of effective, efficient, and timely ICT services to support agency staff. This includes help desk and desktop support, ticket management and device lifecycle management.We are seeking proactive and...

  • Delivery Driver

    2 weeks ago

    Perth, Western Australia Tanks West Pty Ltd Full time $45,000 - $60,000 per year

    About the role West Coast Poly Pty Ltd is seeking an enthusiastic and reliable Delivery Driver to join our team in Canning Vale, WA. As a Delivery Driver, you will be responsible for the safe and efficient delivery of our products to customers across the region. This is a casual position, offering flexible work arrangements to suit your lifestyle.What...

  • Delivery Specialist

    2 weeks ago

    Perth, Western Australia Spa World Full time $60,000 - $80,000 per year

    Spa World is Australasia's largest spa retailer, and we're passionate about delivering not just world-class products, but world-class customer experiences.We're looking for a Delivery Specialist / Installation Technician to join our team and ensure our spas, swim spas, saunas, pergolas, and umbrellas are delivered and installed safely, on time, and with the...

  • Delivery Specialist

    2 weeks ago

    Perth, Western Australia Vortex Spas Full time $60,000 - $90,000 per year

    Spa World is Australasia's largest spa retailer, and we're passionate about delivering not just world-class products, but world-class customer experiences.We're looking for aDelivery Specialist / Installation Technicianto join our team and ensure our spas, swim spas, saunas, pergolas, and umbrellas are delivered and installed safely, on time, and with the...