Traineeship - Service Delivery Officer

7 days ago

Toowoomba, Queensland, Australia Community Access Care Full time $60,000 - $80,000 per year

Want to make a difference in people's lives and get paid while you learn?

We're seeking caring and committed individual to join our dynamic and supportive team. This is your chance to gain hands-on experience, earn a nationally recognised qualification, and work in a fulfilling career in the disability sector.

Why Choose Community Access Care:

Community Access Care is an NDIS and NIISQ registered provider in Toowoomba focusing on delivering real outcomes for our participants. We provide a range of accommodation and support programs for children, young people and adults with disabilities, mental health issues and other community care requirements. We pride ourselves on providing a diverse and inclusive workplace.

About the Role:

We are seeking a passionate and dedicated Service Delivery Officer to join our team and complete a traineeship in Certificate 3 Community Services. In this role, you will work directly with NDIS participants, providing professional, effective, and timely support. You will play a crucial role in ensuring participants receive the services they need to live independently and participate fully in their communities.

  • Provide high-quality customer service, ensuring Participants are well-informed and supported throughout their time with Community Access Care
  • Collaborate with various stakeholders, including healthcare providers, support workers, and family members, to coordinate services to provide holistic person-centered care
  • Maintain accurate and up-to-date records of participant interactions and service agreements, including support with intake of new Participants
  • Provide effective and efficient support to the Service Delivery Team
  • Assist with new Support Team onboarding with inductions and buddy shifts
  • Contribute to monthly reporting, auditing, and data collection for Service Delivery
  • Assisting to ensure the consistent implementation of best practice strategies in the provision of support services to Participants and their families within the community
Requirements of the role:
  • Have true empathy & a positive attitude
  • Eligible to undertake a Certificate III Community Services through an Australian Traineeship
  • Previous experience in Community Services (preferred)
  • Strong written and oral communication skills including Microsoft Office product suite
  • Adhere to confidentiality, privacy and maintain professional boundaries at all times.
About the benefits
  • Competitive wages including undertaking a traineeship to gain a recognised qualification
  • Uniform Supplied
  • Rewarding role supporting the Service Delivery Team & Participants
  • Progressive organisation with real growth opportunities
  • Access to an EAP (Employee Assistance Program)
  • Salary Packaging (Vehicle)
  • Access to Company Vehicles (where available)
A requirement prior to commencement, is eligible to apply for or currently hold the below: (which are to be maintained at your own expense)
  • QLD Working with Children Card - No Card/No Start
  • NDIS Worker Screening Check - No Card/No Start
  • Valid and current First Aid and CPR Certification
  • Must have a Divers Licence & Comprehensive Car Insurance
  • Must have completed the NDIS Worker Orientation Module & Supporting Safe and Enjoyable Meals Module
  • The right to work in Australia

We encourage people from all backgrounds to apply, including Aboriginal and Torres Strait Islander People, people from different cultural backgrounds and people with disabilities.

Apply now to start your new career with Community Access Care Pty Ltd.  Call and speak with Cassandra on if you have any queries about this role.

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