Senior Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia Hertz Australia Pty Ltd Full time $60,000 - $80,000 per year

Senior Customer Service Representative

Full Time Position

Melbourne, VIC

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.

To continue our success in the future of car rental, we're looking for customer focused, high performing Customer Service Representative to join our exceptional team. We provide the keys for you to drive your career

What are the Perks?

  • Profit Sharing Program
  • Generous discounts on our brands
  • Employee Car Sales Program
  • Car Leasing Program
  • On-site Airport Parking
  • Additional days leave per annum
  • A focus on sustainability
  • Targeted charity partnerships
  • Key focus on wellbeing and safety
  • WGEA Certified workplace

About the Role?

As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Melbourne Store and you may be required to work at other VIC stores within reasonable travel distance. In this role you will;


• Ensure a positive customer experience by greeting and engaging customers


• Complete rental and return transactions efficiently and accurately


• Sell Hertz rental options to our valued customers


• Ensure overall customer satisfaction by resolving issues


• Be involved in reservations of rental vehicles and associated requirements


• Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:

  • Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
  • Previous experience in customer service or sales; experience in rental industry preferred
  • Computer literacy skills required
  • Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
  • A full and current AU driver's licence with the ability to drive automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

  • A competitive hourly rate & incentives
  • Opportunities for career growth and development
  • A supportive team environment
  • Employee Benefits and a motivating company culture
  • Full training and a company uniform

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Johnson Controls Full time

    Join to apply for the Customer Service Representative role at Johnson Controls2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Johnson ControlsGet AI-powered advice on this job and more exclusive features.The CompanyJohnson Controls is a global diversified technology and multi-industrial leader serving...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Johnson Controls Full time

    Join to apply for the Customer Service Representative role at Johnson Controls2 days ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at Johnson ControlsGet AI-powered advice on this job and more exclusive features.The CompanyJohnson Controls is a global diversified technology and multi-industrial leader serving...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Matrix Education Full time

    Customer Experience Representative (VIC)Matrix Education is now hiring casual Customer Experience Representatives for our Box Hill campus.Matrix Education is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic dreams.We...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia GPC Asia Pacific Full time

    Join to apply for the Customer Service Representative - Rowville role at GPC Asia Pacific1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative - Rowville role at GPC Asia PacificSupporting a dynamic internal team with retail related enquiriesEntry level role with lots of support & trainingState of the art office with...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per year

    National Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...

  • Customer Service Representative

    4 days ago

    Melbourne, Victoria, Australia Mouser Electronics Inc. Full time $45,000 - $60,000 per year

    Our Melbourne, Australia office, is searching for a Customer Service Representative that will strive to provide an optimal customer service experience for our customers.  As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email and chat, accurately process various types of customer requests and inquiries...

  • Operations Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Intelcom | Dragonfly Full time

    Operations Customer Service Representative Get AI-powered advice on this job and more exclusive features. Ride the next mile with us Why choose Intelcom and become one of our Operations Customer Service Representatives?You thrive on helping others and finding solid solutions as you assist customers and drivers to ensure deliveries are completed on...

  • Operations Customer Service Representative

    4 weeks ago

    Melbourne, Victoria, Australia Intelcom | Dragonfly Full time

    Operations Customer Service RepresentativeGet AI-powered advice on this job and more exclusive features.Ride the next mile with usWhy choose Intelcom and become one of our Operations Customer Service Representatives?You thrive on helping others and finding solid solutions as you assist customers and drivers to ensure deliveries are completed on time.You'll...

  • Customer Service Representative

    4 days ago

    Melbourne, Victoria, Australia Hertz Australia Pty Ltd Full time $50,000 - $80,000 per year

    Customer Service RepresentativeFull Time PositionMelbourne, VICHertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global...