Senior Customer Service Representative

1 week ago

Melbourne, Victoria, Australia Hertz Australia Pty Ltd Full time $60,000 - $80,000 per year

Senior Customer Service Representative

Full Time Position

Melbourne, VIC

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.

To continue our success in the future of car rental, we're looking for customer focused, high performing Customer Service Representative to join our exceptional team. We provide the keys for you to drive your career

What are the Perks?

  • Profit Sharing Program
  • Generous discounts on our brands
  • Employee Car Sales Program
  • Car Leasing Program
  • On-site Airport Parking
  • Additional days leave per annum
  • A focus on sustainability
  • Targeted charity partnerships
  • Key focus on wellbeing and safety
  • WGEA Certified workplace

About the Role?

As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Melbourne Store and you may be required to work at other VIC stores within reasonable travel distance. In this role you will;


• Ensure a positive customer experience by greeting and engaging customers


• Complete rental and return transactions efficiently and accurately


• Sell Hertz rental options to our valued customers


• Ensure overall customer satisfaction by resolving issues


• Be involved in reservations of rental vehicles and associated requirements


• Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:

  • Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
  • Previous experience in customer service or sales; experience in rental industry preferred
  • Computer literacy skills required
  • Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
  • A full and current AU driver's licence with the ability to drive automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

  • A competitive hourly rate & incentives
  • Opportunities for career growth and development
  • A supportive team environment
  • Employee Benefits and a motivating company culture
  • Full training and a company uniform

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process

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