Case Manager

The Case Manager role supports vulnerable children, young people, and families through intensive, culturally responsive casework that promotes safety, wellbeing, and stability.

About the role

As a Case Manager, you will provide intensive, high-quality case work that promotes safety, wellbeing, and stability. You will work closely with families to help children remain within or return to their families, while building collaborative relationships with Child Protection, The Orange Door, and other community agencies. Your role will involve thorough assessments, culturally responsive practice, and the delivery of services within a strengths-based framework guided by the Best Interests Case Practice Model and the Sanctuary Model.

This is a dynamic position where you will contribute to team development, participate in reflective practice, and actively engage in continuous improvement initiatives. You will also have opportunities to facilitate group programs, represent MacKillop in community networks, and play a key role in shaping services that make a lasting difference.

This is a full-time fixed term, 2 vacancies. Opportunity based in the West Metro region within our Family & Community Services Program. The position reports to the Coordinator Integrated Family Services Manager.

Key Selection Criteria:

To be successful in this role, you will have:

• Tertiary level or diploma qualifications in Social Work, community services or a related discipline.
• Eligibility for membership of AASW is preferable however, not essential.
• Awareness of current issues faced by Aboriginal children, young people, and families.
• Experience in casework and case management is desired.
• Sound knowledge of the Children, Youth and Families Act 2005 and related policies.
• Capacity to engage and build rapport with vulnerable children, young people, and families.
• Understanding of issues that vulnerable families experience including family violence.

Please address the full Key Selection Criteria outlined in the PD as part of your application.

For a full listing please view Position Description

For more information, please contact: Robyn Davis at or on

Our offer:

• Competitive Hourly Rate in the SCHADS Award Level 5, dependent on qualification and experience. 
• Salary packaging – we can help you to maximise your salary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Paid Training that is industry specific including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training.
• Fitness Passport - which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program- Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillop's work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.

You must have a:

• Valid and current Driver's Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles). MacKillop can assist successful candidates with their application.

Our Commitment:

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person's ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Shortlisting for this position may commence immediately so please submit your application as soon as possible.