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Policy and Quality Officer

2 weeks ago

Adelaide, South Australia Centacare Catholic Family Services Full time $104,000 - $130,878 per year
  • Permanent, Full Time (1.0 FTE) or Part Time (0.8 FTE) role
  • Supportive and inclusive team | Career growth Opportunities
  • Attractive annual package with PBI salary packaging to increase take home pay

Support compliance, audits & continuous improvement while shaping quality service delivery."

The Opportunity

Centacare Catholic Family Services is committed to delivering high-quality services that make a real difference in the community. Our Policy & Quality Assurance (PQA) team plays a vital role in ensuring our services meet accreditation standards, legislative requirements, and drive continuous improvement.

We are seeking a Policy & Quality Officer to join the PQA team and support Centacare in maintaining compliance and accreditation readiness. This is a dynamic role with variety and impact—perfect for someone who thrives on detail, systems improvement, and collaboration.

In this role, you'll:

  • Review & Develop Policies – drive research, review, and consultation processes to develop and maintain a policy suite that meets compliance and operational needs.
  • Administer Policies – create high quality documents, consistent with Centacare branding and records management standards.
  • Support Internal & External Audit Processes – coordinate targeted self-assessment and gap analysis activities that identify opportunities for improvement and ensure audit readiness.
  • Continuous Improvement – identify and support systemic quality improvement initiatives to streamline operations and enhance service delivery outcomes.
  • Monitor Compliance – stay across legislative and accreditation requirements (community services, NDIS, mental health, child protection, RTOs).
  • Provide Governance Support – contribute and provide administrative support across a range of committees and working groups.

What You'll Bring

  • Strong skills in reviewing and writing policy, providing advice, and managing documents
  • Experience in quality accreditation, internal audit, or self-assessment processes
  • Understanding of continuous quality improvement principles
  • Ability to manage competing priorities and deadlines
  • Strong relationship-building, communication, and stakeholder engagement skills
  • A current DHS WWCC Check and Driver's Licence

It's a bonus if you have:

  • Experience in the community services, not-for-profit, and/or government sectors
  • Knowledge of accreditation and licencing processes across areas such as NDIS, mental health, child protection, domestic violence, homelessness, or RTOs

Special Conditions

This role may require:

  • Use of own vehicle for work purposes
  • Travel between Centacare sites, including occasional regional and overnight travel
  • Flexibility to work outside standard hours when required

Why Choose Centacare ...

  • A role with real purpose – every day you make a difference.
  • A supportive, values-driven team who've got your back.
  • Flexibility – some out-of-hours and on-call work, but balance is important here.
  • Ongoing professional development & supervision to help you grow.
  • PBI salary packaging to help increase your take home pay
  • Meal and entertainment card option available
  • Longstanding and reputable organisation
  • Access to our Employee Assistance Program (EAP)
  • Health insurance discounts with Bupa

About Us

Each year, we support more than 20,000 people across metropolitan and regional South Australia through a wide range of community services, guided by a strong ethical framework. We are committed to a client-focused approach, delivering effective and flexible support to people of all ages, backgrounds, abilities, cultures, religions, genders and sexualities.

Centacare is a Child Safe, Quality Accredited Organisation and a registered NDIS provider. Our work is grounded in equity principles, pragmatism, and a commitment to building better systems. We value collaboration and elevating the voices of people with lived experience, learning from each other to make better decisions.

We are respectful, inclusive, and professional. We aim to develop policy and quality processes that are clear and supportive, helping staff focus on what matters without unnecessary complexity. We support each other as a team, recognise the skills and experiences everyone brings, and believe that our positive culture leads to better outcomes for our clients.

To learn more about us, explore our Who we are page and our organisational video.

Ready to Apply?

Centacare is a place where everyone has opportunity. So, however you identify and whatever background you bring, please apply if this is a role that would make you excited to come into work every day.

We're an equal opportunity employer and believe that bringing together diversity of thought and experience is key to building the best teams, culture, and outcomes for the clients that we serve.

Please submit your resume and cover letter (as one document) outlining how you meet the requirements of this role as outlined in the position description. To access the position description or submit your application click on the Apply button.

Closing Date: Tuesday, 30 September 2025

We may close the role early if we find the right person—so don't wait

To know more about this position in confidence please contact Jarden King, Manager on

Applicants from Aboriginal and Torres Strait Islander backgrounds, people of all genders, sexualities, ages, disabilities, and cultural and linguistic diversities are encouraged to apply.

With respect, no agencies please.