Resident Services Officer

Want to enrich lives and strengthen communities? Join Anglicare Sydney and help us improve the future of social services, one person at a time.

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

As a Resident Services Officer - Seniors Communities, you'll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values - we live them.

Your opportunity

As a Resident Services Officer - Seniors Communities, you will play a vital front-line role in creating a welcoming, responsive and supportive environment for residents and their families.

You will be delivering exceptional customer service through reception, concierge, administration, lifestyle coordination support, digital communications, and general problem-solving to residents of Seniors Communities on day-to-day basis.

You may also be responsible for safe and courteous transport within the village. This role supports the day-to-day life and wellbeing of residents, ensuring an excellent experience that reflects Anglicare's mission and values. We are seeking someone who can work from 8am to 5pm from Monday – Friday.

With integrity and resilience, you will:

Customer Service & Front-of-House

• Serve as the first point of contact at reception and concierge, providing a warm, professional, and efficient welcome to residents, visitors, staff, and contractors.
• Respond promptly and courteously to all resident enquiries and concerns, ensuring appropriate follow-up or referral to other staff or services.

Administration & Communication

• Maintain reception and admin processes including mail handling, room bookings, phone and email management, and recordkeeping.
• Keep resident information systems (e.g. Epicor) accurate and up to date.

Lifestyle & Event Support

• Support delivery of the lifestyle and activity calendar under the guidance of the Resident Services Coordinator and in collaboration with the Events and Hospitality teams.
• Assist with transport, guidance, and attendance support for residents attending events within the village.

Resident Support

• Work alongside the Bus Drivers to provide safe and courteous transport for residents and guests around the village, including during events or in response to resident needs.
• Assist residents with practical day-to-day support (e.g. deliveries, accessing amenities), referring to the appropriate team when necessary.

Problem Solving & Team Collaboration

• Assist in identifying and resolving low-complexity operational issues raised by residents.
• Escalate more complex matters to the Resident Services Coordinator or appropriate department.

What you'll bring

You are a highly motivated Customer Service focussed professional with a passion for people. Your ability to engage, communicate, and drive results will be key to success in this role.

• Exceptional interpersonal and communication skills, with a compassionate and professional manner.
• Customer-focused mindset with a desire to support older people with dignity and respect.
• Strong organisational and multitasking skills with keen attention to detail.
• Confidence using technology including Microsoft Office, phone apps, digital displays, and resident management systems.
• Problem-solving ability and initiative in daily operations.
• Warm, adaptable, and team-oriented approach
• Experience in customer service, reception, or administrative roles (aged care or hospitality sector desirable).
• Basic experience in event or activity support preferred.

Ideally, you'll bring your exceptional customer service skills with a desire to support older people with dignity and respect along with your ability to multitask with keen attention to detail.

Application Close Date: September 25, 2025