Field Service Engineer

2 days ago

Macquarie Park New South Wales, Australia Nanosonics Limited Full time $60,000 - $80,000 per year

Nanosonics is a global leader in infection prevention solutions. Our technology is transforming how healthcare facilities protect patients, staff, and visitors, and we're driven by our core values: Collaboration, Innovation, Discipline, Agility, and Will to Win.

We are seeking a Field Service Engineer to join our team on a 6-month contract. This role is ideal for a recent graduate or engineer early in their career who wants to gain hands-on experience with advanced electromechanical devices in a regulated medical technology environment.

Primary Objectives

  • Diagnose, repair, service, test, pack, and ship returned products.
  • Travel to customer sites to deliver product-related services, installations, training, and complaint investigations.
  • Provide expert technical support to internal teams and act as a back-up to the technical support hotline when required.
  • Contribute to service process improvements, product innovation projects, and marketing/sales initiatives.
  • Support Quality, R&D, and Forensics teams with investigations, documentation, and product performance monitoring.

Key Responsibilities

  • Receive, unpack, and decontaminate returned products.
  • Perform root cause analysis, repairs, preventive maintenance, and in-field validation.
  • Test, pack, and ship serviced products in line with customer requirements.
  • Assist in verification, validation, and serviceability testing as required.
  • Generate and maintain accurate service documentation compliant with ISO13485 and FDA QSR.
  • Provide technical expertise to product development and marketing teams during field evaluations.
  • Ensure compliance with all Quality Management System, OHS, and environmental procedures.

Skills & Experience

  • Experience with mechatronic, electromechanical, or electronic device servicing, investigation, repair, and testing.
  • Strong customer service skills and ability to respond professionally to technical inquiries.
  • High attention to detail with dexterous workmanship.
  • Strong computer literacy (MS Office essential).
  • Ability to work independently and collaboratively in a dynamic team.
  • Australian driver's licence and ability to travel (interstate and occasional overseas).
  • Flexibility to work in a progressive and changing environment.

Education / Qualifications

  • Tertiary qualification in Electronics, Biomedical, or Mechatronics Engineering (or related discipline).

Why Join Us?

  • Gain practical experience in a highly innovative medical technology company.
  • Contribute to projects that make a real difference in global infection prevention.
  • Be part of a collaborative team that supports your growth and development.

How to Apply

If you're ready to take the next step in your engineering career, Apply Now

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