Principal Connectivity Lead

Principal Connectivity Lead - Strategy, Policy & Governance, Telco Authority

Grade: Clerk Grade 11/12

Salary range: $149,739 - $173,174 + superannuation and leave loading

Employment Type: Temporary to 30 June 2026

Hybrid vs In-office requirements: Hybrid work arrangements Office attendance in our Sydney office required 2 –3 days per week.

About the team

The purpose of the Strategy, Policy & Governance Unit is to develop, plan, and steer the strategic direction of the organisation, ensuring alignment with objectives, funding is secured to enable strategic direction and adapting to changing customer and landscape needs. It acts as the central hub for addressing corporate strategy and strategic governance, enabling strategic success through collaboration, communication, and continuous improvement.

About the role

The Principal Strategy Lead will play a critical role in the delivery of key strategic priorities including:

• Delivering a comprehensive Customer Segmentation and Pricing Strategy that outlines NSW Telco Authority's strategic future funding model
• Coordinating internal and external alignment for the Public Safety Mobile Broadband operating model, including engagement with Emergency Services Organisations and National Emergency Management Agency.

Your day-to-day

• Effective planning and delivery of strategic consultation activities with key stakeholders.
• Continued accountability to the Advisory Council's expectations.
• Strategic alignment between operational execution and executive oversight.

To be successful in this role you will demonstrate:

• Apply critical and creative thinking to analyse complex issues and develop practical, future-focused solutions.
• Anticipate challenges and opportunities to guide long-term planning and organisational direction.
• Communicate strategic intent clearly and persuasively to drive alignment and commitment.
• Understand funding models, pricing strategies, and customer segmentation to support strategic financial planning
• Ensure strategic priorities are translated into actionable plans that support government and organisational objectives.

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.

Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact gabriella Schulzer via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 13th October 2025 [9.59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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