Barista/Customer Service

2 days ago

Mount Waverley VIC, Australia bridle pty ltd Full time $78,720 per year

Key Responsibilities

Coffee Quality & Preparation

  • Prepare and serve high-quality coffee and beverages to café standards.
  • Adjust grinder and machine settings daily to ensure consistency.
  • Maintain a deep knowledge of coffee beans, brewing methods, and latte art.
  • Implement and maintain quality control procedures for all beverages.

Team Leadership & Training

  • Supervise and mentor baristas, ensuring smooth and efficient workflow.
  • Train new staff in coffee preparation, customer service, and equipment use.
  • Foster a positive and collaborative team culture.

Operations & Efficiency

  • Ensure the barista station is fully stocked, clean, and organised.
  • Monitor daily operations of the coffee section to maintain speed and quality.
  • Oversee scheduling and support the Café Manager with rostering barista shifts.

Customer Experience

  • Deliver friendly, professional, and engaging customer service.
  • Resolve customer complaints or issues promptly and professionally.
  • Act as a brand ambassador, representing the café's values and standards.

Equipment & Maintenance

  • Conduct daily calibration and cleaning of coffee machines and grinders.
  • Troubleshoot equipment issues and liaise with suppliers or technicians when needed.
  • Ensure all health, hygiene, and safety standards are followed.

Skills & Qualifications

  • Minimum 1–2 years' experience as a Senior Barista / Head Barista.
  • Strong knowledge of specialty coffee, milk texturing, and latte art.
  • Experience supervising or training junior staff.
  • Excellent communication and leadership skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong attention to detail and passion for coffee.

Personal Attributes

  • Passionate about coffee and hospitality.
  • Reliable, punctual, and professional.
  • Positive attitude and team-oriented mindset.
  • Strong problem-solving skills and adaptability.

Job Types: Full-time, Part-time, Permanent, Casual

Pay: Up to $38.00 per hour

Expected hours: No less than 20 per week

Experience:

  • Barista: 2 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

Expected Start Date: 07/10/2025

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