Front of House Team Leader

7 days ago

Bunbury, Western Australia Dunsborough Bakery Full time $60,000 - $80,000 per year

Location: Dunsborough 

Contract Type: Casual / Part-Time Position (Approximately 25 hours per week, with the potential for additional hours leading into our peak season)

Must be available:

Sunday – Thursday (with FRI & SAT off)

Hours:

Sunday – Thursday: Alternate every second week with two other Team Leaders

the below hours

6am – 11am

11am – 3.30am (4.30pm Dec – Jan)

About Us:

At Dunsborough Bakery we pride ourselves on delivering exceptional customer experiences. As a busy and thriving Bakery we are looking for an enthusiastic and experienced Front of House Team Leader to join our dynamic team. You will play a key role in ensuring that our customers receive the highest level of service, from their first point of contact to the moment they leave.

The Role:

As Front of House Team Leader, you will be responsible for overseeing the front-of-house operations and leading a team of servers, barista, and other customer-facing staff.

Your main duties will include:

  • Leading, motivating, and training the front-of-house team to deliver outstanding customer service
  • Ensuring that all guests receive a warm welcome, efficient service, and an excellent overall experience
  • Managing the floor during service, ensuring smooth operations and quick resolution of any issues or customer complaints
  • Supervising and coordinating daily front-of-house activities
  • Handling customer inquiries, concerns, and feedback professionally and effectively
  • Maintaining high standards of cleanliness and presentation in the front-of-house area
  • Providing support and guidance to team members in all areas, promoting a positive, team-oriented atmosphere
  • Collaborating with other departments (kitchen, ovens, barista & management) to ensure seamless service delivery
  • Assisting with team meetings and recruitment, training, and development of staff
  • Opening OR Closure of Shop, and handling daily takings

What We're Looking For:

  • Previous experience in a customer-facing role (preferably within hospitality or retail), with at least 1 year in a supervisory/leadership position
  • Strong leadership and communication skills, with the ability to motivate and support a team
  • A passion for delivering excellent customer service and creating memorable customer experiences
  • Excellent problem-solving abilities, with the capacity to remain calm and effective under pressure
  • Strong organisational skills and attention to detail
  • A positive, enthusiastic attitude and a hands-on approach to problem-solving
  • Knowledge of health and safety regulations and a commitment to maintaining a safe and welcoming environment

Why Join Us?

  • Competitive salary and benefits package
  • Opportunities for career progression and development
  • A supportive and collaborative team environment
  • Discounts on food and drink, and other employee perks
  • A dynamic and fun working atmosphere

How to Apply:

If you're passionate about customer service and have experience leading teams in a fast-paced environment, we'd love to hear from you Please send your CV and a cover letter outlining why you're a great fit for the role.

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