Business SME, NFR Specialist

About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role
Effective non-financial risk management remains a priority for ANZ. As a Business SME that will work in the NFR Framework, you will be part of the I.AM Amplified program. You will play a crucial role in shaping and embedding how ANZ manages non-financial risk ("NFR"), ensuring we effectively identify and manage evolving operational risks and compliance obligations to keep our customers, employees, and business thriving.

The Business SME will aid in enhancing our framework procedures to transform end-to-end NFR management. This includes translating business and regulatory requirements into simple, effective solutions that make it easy for our people to do their jobs and deliver the best outcomes for our customers.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

**Role Type: 12 Months Fixed Term

Role Location: Melbourne

Work Hours: Full-Time
What will your day look like?**
The Business SME Lead is responsible for managing one or multiple projects/streams designed to mitigate and/or manage significant business value and risk implications for the Business.

As a Business SME Lead, you are accountable for:

• Collaborating to build an integrated Non-Financial Risk Management Experience: Collaborate effectively with program team members and business stakeholders to gather valuable insights to shape the future design of our non-financial risk environment. Demonstrate the ability to adapt and tailor your approach to meet the needs of various situations and stakeholder requirements.
• Researching:  Leverage data, existing industry research and gather both qualitative and quantitative feedback to gain a deep understanding of business needs and provide meaningful information and insights to help inform decisions.
• Using your craft: Utilise your expertise in non-financial risk management to analyse the end-to-end lifecycle and ecosystem. Identify opportunities that drive standardisation and embedding of the NFR Framework and Operating model (i.e. what is working well, what isn't working or isn't understood well, and what might need to be changed to address it?).
• Creating best-practice solutions: Use engaging ways to present your work and outcomes in an easy to understand and impactful way. Work collaboratively with NFRHub colleagues to translate business requirements into new system functionality. Ideate, prototype and effectively communicate solutions or recommendations, adapting and flexing your approach based on the situation and stakeholders as appropriate.
• Building and communicating strategies: Partner with Change colleagues to develop compelling stories and narratives for use in business communications and learning resources that assist in conveying complex concepts simply and support the embedding of the NFR Framework and NFRHub.
• Facilitating alignment among diverse stakeholders: Support Amplified program adoption activities to implement the new NFR Taxonomy, Framework procedures and NFRHub. Respond to queries and issues that may arise and create a collaborative environment to drive effective outcomes.
• Assisting with other project related activities: Active identification, management and remediation of project delivery risks and issues. Support BAU non-financial risk governance through the NFR Advisory and Risk Theme Governance Forums
• Growing yourself and others: Focus on personal learning and support others with theirs.

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

• Courage and commitment to drive change
• Able to build strong, collaborative, open working relationships and influence/negotiate change to achieve desired outcomes
• An ability to think about and solve complex issues in a strategic manner, considering the broader context and implications and using a range of analytical techniques
• Strong user experience skills and experience in authoring procedural documentation in a simple and concise manner, translating technical concepts into easy-to-understand business language
• An ability to convey complex concepts and strategies through compelling stories and narratives, with the capability of articulating ideas clearly, whether providing a high-level overview or delving into detailed specifics as needed
• Strong project management skills, with an ability to manage priorities and conflicting issues in a professional/risk based manner
• An inquisitive mindset with an ability to identify opportunities for continuous improvement and implement solutions that enhance the user experience
• Resilience and a fast paced approach with a strong growth mindset

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date
24/11/2025 , 11.59pm, (Melbourne Australia)