Lending Services Supervisor

2 weeks ago

Walkervale Queensland, Australia MyState Bank Full time $104,000 - $160,000 per year

This position will be a fulltime Permanent role.

Exciting things are happening at Auswide Bank As we continue to grow and evolve, we're looking for a friendly, proactive and community-minded individual to join our Lending Services team in Bundaberg.

Following the merger of MyState and Auswide Bank, we're proud to be part of a united financial services group — MyState Bank, Auswide Bank, Selfco, and TPT Wealth — dedicated to delivering exceptional banking experiences and helping Australians achieve more.

At Auswide Bank, we believe in growth — yours and ours. From face-to-face learning and digital training to real career pathways across our group, we'll help you shape a career that's right for you. And you'll be part of a close-knit team where collaboration, care and connection are part of everyday life.

In this role, you'll lead, inspire and contribute to the success of our Lending Services Team based in Bundaberg. At Auswide Bank we value our people and most of all, our customers. Our vision is to be a leader in banking within our communities.

Key Responsibilities

  • Supporting the Head of Support Services and following the strategic direction of the bank
  • Develop, drive and maintain excellent relationships with colleagues in Support Services, Head Office departments, sales channels and Auswide Bank's customers
  • Comply with all Auswide Banks policies and procedures.
  • Key contact for third party relationship, eg: MSA National
  • Provide leadership to the Lending Services staff and greater Support Services team
  • Effectively manage team's daily workflow of operational activities
  • Review Promapp and SSO Policy regularly, and request any necessary amendments
  • Competent call, email & process logging for FTE purposes
  • Identify and organise implementation of process improvement opportunities
  • Projects and tasks on an ad hoc basis
  • Provide training and performance management within your Lending Services team.
  • Effectively and efficiently manage the performance of your team
  • Manage teams leave and performance reviews
  • Answer complex questions
  • Hands on from a managerial aspect with your team but also you will be expected to be able to assist with an overflow of work, which will include day to day operational responsibilities such as authorisation, documentation, loan maintenance, rate classes, month end reporting and interaction with custodians.

About You
As well as having excellent & effective problem solving and communication skills, you will also require:

  • Model the professionalism required of a leader
  • Aptitude to understand and follow policy and procedures
  • Have excellent written, verbal, interpersonal skills and a strong customer focus
  • Be a critical thinker with exceptional attention to detail
  • Have intermediate Microsoft Office Skills (in particular Excel & Word)

This is a full-time, permanent position offering a competitive salary, and employee benefits, and the chance to truly make a difference in the lives of your customers and your community.

Ready to take the next step?
Apply by midnight Monday 24th November 2025. We review applications as they come in, so don't wait. If you have questions, get in touch with the Head of Support Services – Karen-Ann Horne on or

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.

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