Regional Brigade Administrative Support Officer

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

Reporting to the Regional Manager Volunteer Sustainability, this role will undertake a broad range of non-operational duties aimed at enhancing brigade viability and capability at brigade, catchment, district, or regional level.

In this key role you will be directed and tasked locally by the Regional Manager Volunteer Sustainability to assist in identifying local issues affecting volunteers and seeking to develop and deliver flexible solutions.

Key responsibilities include:

• Develop and/or provide tools, knowledge and approaches to support brigade sustainability and the growth of volunteerism.
• Support membership diversity and inclusion at brigade, District or Region level.
• Implement volunteerism programs and events such as volunteer leadership and recognition events.
• Coordinate the implementation of support strategies and initiatives to enhance brigade viability and capability at brigade, Catchment and District level.

Please note some afterhours work and a full driver's licence are required of this role.

About You

• You are a master communicator
• Thrive in complex, dynamic, and evolving environments, where you manage competing priorities
• Willing to act boldly, consistently, and persistently

To succeed in this key role, you will possess:

• Tertiary qualifications in a social sciences, humanities, or related discipline; or equivalent experience in the field of volunteerism.
• Strong proven experience and expertise in the field of sustainable volunteerism and an understanding of working with community-based organisations.
• Demonstrated ability to identify and analyse risks and develop relevant mitigation strategies and solutions.
• Excellent team working and collaboration experience, able to develop and maintain relationships and manage expectations across multiple stakeholders, along with customer service, excellent communication and interpersonal skills.
• Demonstrated ability to facilitate and deliver successful outcomes in complex environments, working within small groups, provide mentoring and coaching.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application

Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.

When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 26 October 2025.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact