Customer Care Specialist

2 weeks ago

Smeaton Grange, New South Wales, Australia Prodigy Performing Arts Full time $60,000 - $80,000 per year

About Us

We are a vibrant and growing Dance Studio with over 750 children enrolled in our programs that range from Pre-School to Adults. We pride ourselves on creating a warm, professional, and inclusive environment where families feel valued and students thrive. We're looking for a Customer Care Superstar to join our team – someone who is highly organised, people-focused, and passionate about delivering exceptional customer service.

Key ResponsibilitiesLead Management & Conversion

  • Manage incoming customer leads from first enquiry through to trial booking and enrolment.
  • Proactively follow up with families to maximise trial-to-enrolment conversions.
  • Nurture leads through our CRM (Enrollio) to ensure timely and consistent communication.
  • Maintain accurate and up-to-date client data in Enrollio.

Customer Growth & Retention

  • Identify opportunities to grow class placements, workshops, and holiday programs.
  • Support retention initiatives to keep students engaged and families happy.

Social Media

  • Keep our Instagram stories current and post multiple times a day

  • Create Reels and Tik Tok videos for our social media

  • Identify what has not been posted in a while and ensure we have fair posts across all student age groups and classes

  • Creative ideas to being in for marketing ideas.

Events

  • Ability to organize engaging & successful events

  • Ability to communicate event details to clients with follow up posts on band and email

  • Availability to attend all events and assist in execution of the event

Reception & Front-of-House Duties

  • Be the welcoming face of our studio – greeting students and parents warmly.
  • Handle phone calls, emails, and in-person enquiries with professionalism and care.
  • Assist with class check-ins, scheduling, and general reception tasks.

Parent Communication

  • Respond to parent questions promptly and helpfully, ensuring they feel supported.
  • Provide accurate information about classes, timetables, events, and policies.
  • Escalate issues to the Studio Principal when necessary.

About You

  • You're a natural communicator who loves building relationships.
  • Highly organised with strong attention to detail.
  • Confident using technology and comfortable learning new systems (experience with Enrollio or other CRMs is a plus).
  • Proactive and sales-minded – you're excited by hitting conversion goals and growing enrolments.
  • Calm under pressure and able to juggle multiple priorities at once.
  • Previous experience in customer service, sales, or reception roles (experience in a studio, school, or children's activities environment is highly regarded).

What We Offer- A supportive, fun, and family-friendly workplace.

- Opportunities for growth within our dynamic studio.

- The chance to make a meaningful impact on children and families every day.

Job Types: Full-time, Permanent

Application Question(s):

  • Do you have a Working with Children check?

Licence/Certification:

  • Full Driver Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • State Consumables Specialist

    2 weeks ago

    Smeaton Grange, New South Wales, Australia AMA Group Ltd Full time $60,000 - $120,000 per year

    ACM PARTSACM Parts is Australia's largest provider of alternative and specialty parts to the automotive repair industry, keeping vehicles on the road. We are reimaging the way vehicles can be repaired by providing a choice of options that suit their needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts as. ACM Parts is...

  • Customer Assistant

    2 weeks ago

    Smeaton Grange, New South Wales, Australia Endeavour Group Full time $45,000 - $65,000 per year

    About The RoleCustomer Assistant | Dan Murphy's | Share your passionLooking for an adventure? You'll fit right in at Dan's As one of our spirited Customer Assistants, you'll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we're on a mission to share our passion for drinks and great times, just like our...

  • Cleaner / Restoration Technician

    4 days ago

    Smeaton Grange, New South Wales, Australia DRC (NSW) Pty Ltd Full time $60,000 - $100,000 per year

    About UsDRC (NSW) Pty Ltd is a specialist restoration and cleaning company dedicated to restoring homes, buildings, and commercial properties after damage caused by fire, flood, mould, and biohazard events.We're expanding and looking for a professional, reliable, and experienced Cleaner / Restoration Technician to join our growing Sydney-based team. This...

  • Cabinet Maker

    2 weeks ago

    Smeaton Grange, New South Wales, Australia Frontline Construction Australia Full time $60,000 - $80,000 per year

    CABINET MAKER / INSTALLER | JOINERY | SYDNEY | UP TO $80K + SUPER2 roles available: Senior & Tradesman Cabinet Maker / InstallerLong-term pipeline of high-end residential & commercial projectsModern workshop, supportive team, excellent career progressionAbout the roleWe are seeking skilled Cabinet Makers / Installers to join established joinery teams in...

  • Warehouse Operator

    2 weeks ago

    Smeaton Grange, New South Wales, Australia Oxworks Full time

    Oxworks is Australia's largest privately owned manufacturer and distributor of quality fencing products with over 300 staff across 19 locations nationally. Operating for over 20 years, we continue to be a market leader in the industry.We are seeking a highly motivated person with exposure in a similar role or industry to join our Smeaton Grange TeamThis is a...

  • Customer Service Coordinator

    2 weeks ago

    Smeaton Grange, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. The best thing about this role is that you will be supported by a team of experienced leaders who will provide guided training and coaching on the job, to set you up for success. **About the Role**: - Provide support to the manager and the running of...

  • Catering Assistant

    2 weeks ago

    Grange, Australia Cater Care Full time

    Multiple positions available - Work for a market leader with a work/life balance, talented & friendly team - Opportunities for career development and progression **The Role**: Cater Care Australia seeks to appoint a friendly Catering Assistant at our Grange aged care residence! **Roster**:Various days and hours **What This Role Involves**: - Assisting...

  • Vehicle Buyer

    3 days ago

    Smeaton Grange, Australia ACM Parts Full time

    **Work options**: Hybrid - Work for a reputable company with a strong presence in specialist vehicle industry - Permanent, secure position with steady workflow and great team culture **ACM PARTS** ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry. We are reimagining the way vehicles can be...

  • Maintenance Specialist

    1 week ago

    Smeaton Grange, Australia City FM Australia Full time

    City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners - Coles. City FM Australia (City) provides world-leading facilities management and engineering solutions that ensure safe, successful and sustainable outcomes on...

  • Windscreen Fitter Apprenticeship

    1 week ago

    Smeaton Grange, Australia O'Brien Glass Industries Limited Full time

    O’Brien have an exciting opportunity for you to join our Smeaton Grange branch as an Apprentice Windscreen Fitter. We are looking for hands on, customer experience champions to join our team ASAP! If you want to work within an awesome team environment, love delivering a first-class customer experience, receive supportive on the job training and receive a...

  • Warehouse / Store Person / Delivery Driver (Smeaton

    3 days ago

    Smeaton Grange, Australia Reece Group Full time

    Warehouse / Store Person / Delivery Driver (Smeaton Grange) **About Pipeline Supplies Australia** Pipeline Supplies Australia (PSA) joined the Reece family in Victoria in 2021 and due to rapid growth and expansion a new warehouse will be opening in Smeaton Grange - Sydney. PSA is a trusted and well-established specialist provider of bespoke and...

  • Windscreen Fitter Apprenticeship

    3 days ago

    Smeaton Grange, Australia O'Brien Glass Industries Limited Full time

    **Current Bonus offered!** - ** $5K NEW STARTER BONUS (once off payment)**: - ** Must complete six months employment**: - ** Must pass all probation's to be eligible** O’Brien Glass have an exciting opportunity for you to begin your new career within the Auto Glass industry by joining our Smeaton Grange branch as an Apprentice Windscreen Fitter! We are...

  • Armed / Unarmed Security Officer

    4 days ago

    Smeaton Grange, Australia Protectcorp Security NSW Pty Ltd Full time

    _**Who is Protectcorp**_? Protectcorp is a wholly Australian owned and government approved organisation providing a range of security manpower solutions Australia wide. Protectcorp have a variety of positions available (Full time/Part Time/Casual) - Armed uniform security officers - Armed plain clothes operatives ** Unarmed plain clothes operatives** -...

  • Team Leader

    3 days ago

    Smeaton Grange, Australia Advantage Healthcare Support Full time

    **About Advantage Healthcare Support (AHS)**: Advantage Healthcare Support Nursing Agency (AHS) is a well-established organisation that provides in-home support across NSW. As a DSW Team Leader, you will be part of a dedicated team to make a difference in the lives of the people we take care of. We pride ourselves on the quality of our staff and, most...

  • Casual Receptionist

    3 days ago

    Smeaton Grange, Australia Southwest Wellness Centre Full time

    We are looking for a new casual receptionist to join our team! Do you love a busy role in a fast-paced environment? Are you passionate about health and wellness? Do you strive to provide good customer service? Southwest Wellness Centre is looking for a highly passionate person to help run our front reception desk. We are looking for someone who loves a busy...