Customer Care Specialist

2 weeks ago

Smeaton Grange, New South Wales, Australia Prodigy Performing Arts Full time $60,000 - $80,000 per year

About Us

We are a vibrant and growing Dance Studio with over 750 children enrolled in our programs that range from Pre-School to Adults. We pride ourselves on creating a warm, professional, and inclusive environment where families feel valued and students thrive. We're looking for a Customer Care Superstar to join our team – someone who is highly organised, people-focused, and passionate about delivering exceptional customer service.

Key ResponsibilitiesLead Management & Conversion

  • Manage incoming customer leads from first enquiry through to trial booking and enrolment.
  • Proactively follow up with families to maximise trial-to-enrolment conversions.
  • Nurture leads through our CRM (Enrollio) to ensure timely and consistent communication.
  • Maintain accurate and up-to-date client data in Enrollio.

Customer Growth & Retention

  • Identify opportunities to grow class placements, workshops, and holiday programs.
  • Support retention initiatives to keep students engaged and families happy.

Social Media

  • Keep our Instagram stories current and post multiple times a day

  • Create Reels and Tik Tok videos for our social media

  • Identify what has not been posted in a while and ensure we have fair posts across all student age groups and classes

  • Creative ideas to being in for marketing ideas.

Events

  • Ability to organize engaging & successful events

  • Ability to communicate event details to clients with follow up posts on band and email

  • Availability to attend all events and assist in execution of the event

Reception & Front-of-House Duties

  • Be the welcoming face of our studio – greeting students and parents warmly.
  • Handle phone calls, emails, and in-person enquiries with professionalism and care.
  • Assist with class check-ins, scheduling, and general reception tasks.

Parent Communication

  • Respond to parent questions promptly and helpfully, ensuring they feel supported.
  • Provide accurate information about classes, timetables, events, and policies.
  • Escalate issues to the Studio Principal when necessary.

About You

  • You're a natural communicator who loves building relationships.
  • Highly organised with strong attention to detail.
  • Confident using technology and comfortable learning new systems (experience with Enrollio or other CRMs is a plus).
  • Proactive and sales-minded – you're excited by hitting conversion goals and growing enrolments.
  • Calm under pressure and able to juggle multiple priorities at once.
  • Previous experience in customer service, sales, or reception roles (experience in a studio, school, or children's activities environment is highly regarded).

What We Offer- A supportive, fun, and family-friendly workplace.

- Opportunities for growth within our dynamic studio.

- The chance to make a meaningful impact on children and families every day.

Job Types: Full-time, Permanent

Application Question(s):

  • Do you have a Working with Children check?

Licence/Certification:

  • Full Driver Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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