Team Leader

**About Advantage Healthcare Support (AHS)**:
Advantage Healthcare Support Nursing Agency (AHS) is a well-established organisation that provides in-home support across NSW. As a DSW Team Leader, you will be part of a dedicated team to make a difference in the lives of the people we take care of. We pride ourselves on the quality of our staff and, most importantly, our unwavering passion for the rights of people with disability.

**Role Overview**:
We are seeking a motivated and experienced Team Leader to join our supportive team here at AHS. In this role, the Team Leader will be responsible to lead, coach and manage group of Support Workers. You will play a key role in delivering safe and quality services to support our NDIS participants. Reporting to the Branch Manager of our South-West team, you will communicate the goals of the company, and ensure safety practices, shifts, and schedules are well-managed to meet client needs and service requirements.

When you work for AHS it is not just another job, you will be contributing to something that makes a positive impact to people’s lives on a daily basis. As a for-profit and purpose business, we are a small, passionate team that rely on each other to get the job done.

**Responsibilities**:

- Promote quality service delivery whilst ensuring clients receive the highest standard of care.
- Motivate Support Workers and assess their performance.
- Serve as the avenue to communicate concerns and policies among Support Workers and Management.
- Play a key role in ensuring the activities and services provided by the SWs promote independence, enablement and wellness. The position will act as a role model and provide coaching, guidance, mentoring, and community-based support to ensure clients receive the services they need to live in their homes and communities.
- Assist in developing the competence of new or less experienced Support Workers through training/buddy shifts and knowledge sharing.
- Supported by HR team, ensure all support staff’s compliance documents are up-to-date and mandatory trainings are completed.
- Organise, conduct, and attend performance management meetings with support staff and follow through on meeting outcomes, monitoring progress until completion.
- Service coverage to facilitate the delivery of quality services and continuity of care of AHS customers. Your schedule would be 4 days on the road/shift work and 1 day of admin work.
- To be successful in this role, we expect you to have:_
- Certificate III or IV in Community Services or other related discipline is highly regarded.
- 1-2 years of experience in a similar role is highly desirable.
- Extensive experience as a Support Worker, providing direct care and support to individuals.
- Proven leadership experience, demonstrating the ability to manage teams and lead by example.
- Excellent communication skills, both verbal and written.
- Exceptional customer service and problem-solving skills.
- Strong administrative skills and excellent attention to detail.
- Ability to develop and implement plans and processes.
- Excellent organisational and time management skills.
- Sound computer and IT skills.

**Mandatory Requirements**:

- First Aid and CPR Certificate.
- NDIS Worker Screening Check.
- Working with Children Check (WWCC).
- Valid Australian Driver’s License.
- Comprehensive Car Insurance.

**Benefits of working at AHS**:

- Great team environment, working with experienced, capable, supportive, and fun people
- Be part of something new and exciting - this is an opportunity to influence and shape the nature of our business.
- Opportunities for career progression and personal development.