Guest Service Agent- Front Desk

4 hours ago

Greater Adelaide SA, Australia Hotel Indigo Full time $45,000 - $65,000 per year

Welcome to Hotel Indigo Adelaide Markets, where every guest walks into a local story. Located in the heart of the iconic Adelaide Central Market, we're proud to be the first Hotel Indigo in Australia—a boutique hotel designed for curious travellers and locals alike. With 145 design-led rooms, our vibrant Market & Meander - Modern Italian Cuisine, and the lively Merrymaker Rooftop Bar with sweeping views and cosmic cocktails, we're more than just a hotel—we're a hub of culture, food, and connection.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making the check-in and check-out process feel swift and seamless
  • Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
  • Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
  • Flexibility to work nights, weekends, and holidays
  • Legal right to work in Australia without restrictions

What you can expect from us:

You'll be rewarded for your hard work with a suite of benefits that support you and your family's wellbeing, including:

  • Paid Birthday Leave
  • Hotel Perks like accommodation and Food & Beverage discounts across IHG Hotels worldwide
  • Enhanced parental leave
  • Your career journey will be supported through our lifelong development program
  • IHG Career Milestone celebrations
  • Recognition Programs
  • Transfer of entitlements as you move and grow with IHG
  • 'Great Places to Work' certified
    Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our ever-growing global family #GoFurtherTogether

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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