Quality Assurance

QUALITY ASSURANCE AND CONTRACT COMPLIANCE SPECIALIST – PERSONAL INJURY
– SYDNEY or CHARLESTOWN
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About The Role
The primary purpose of this role is to conduct quality assurance and compliance reviews to identify and mitigate non-compliance issues for the Government Services business. This is to ensure alignment with internal protocols, external industry policies, laws, and government regulations, and to maintain adherence to business contracts.

• Establish strong working relationships with internal stakeholders, increasing awareness of compliance, controls, and assurance management to ensure business operations align with contracts, laws, regulations, professional standards, accepted business practices, and internal protocols.
• Conduct compliance and quality assurance reviews as outlined by the Quality Assurance Framework, business contracts, regulators, and Allianz assurance frameworks.
• Coordinate and support the development and implementation of continuous improvement, contingency, and action plans to address current/emerging issues in compliance and assurance.
• Support the development and delivery of reporting for the business and Senior Management Team to monitor quality assurance and compliance performance, aiming to increase business capability and improve outcomes.
• Assist business leaders in reviewing, designing, and updating internal procedures to mitigate the risk of contractual or legislative breaches.
• Lead the coordination, development, and delivery of training and information sessions to communicate Allianz Australia's ethical principles, contract compliance requirements, key legislation, and regulatory updates.
• Ensure sound internal controls and procedures are in place and monitor adherence, systematically reviewing and identifying areas for improvement.
• Lead and coach team members and business teams to develop capability, and build high-performing, collaborative, and engaged teams.

About You

• Tertiary qualifications in a relevant discipline and industry accreditation as required.
• Minimum of 5 years' experience in Personal Injury in an SME-based role.
• Extensive knowledge of relevant Commonwealth, State, and/or Territory legislative and regulatory frameworks relevant to Government Services.
• Proven experience developing and leading strategic initiatives aligned with organisational goals.
• Comprehensive understanding of compliance and regulatory obligations impacting the relevant business area.
• Demonstrated technical proficiency in systems, software, databases, reporting, communication, and analytical tools.
• Excellent verbal and written communication skills, capable of influencing and engaging at all levels.
• Ability to translate strategic vision into action, collaborating with multiple teams to align departmental and organisational objectives.
• Strong planning and prioritisation skills, with the ability to manage competing demands and resources.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits And Perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.